Nando's Greenford Reviews Summary

Service

Pros:

• "Their warm smiles and friendly demeanor made us feel right at home from the moment we stepped in."
• "Served by Nigist many times my friends and family have all enjoyed her hospitality and great service."
• "Staff checked on us 2x... Restaurants should learn from that."
• "Our server was attentive and made sure that our experience was enjoyable."
• "The staff are very friendly, the facilities are clean and well maintained."
• "We had a great experience as always and the lovely Nigist served us with her amazing warm smile and welcome."

Cons:

• "The service could be better but nothing terrible."
• "The staff didn't tell us we had to order at the tills first! In fact, they were shocked it was my first time in a Nando's!"
• "There was no atmosphere apart from the frosty from the manager definitely not my favourite branch."
• "The manager was polite and tried his utmost to make us feel comfortable."
• "I went for a solo meal as part of my birthday weekend. I was hoping it would be nice and relaxing, having lunch on my own. The restaurant was fairly empty, with lots of space. But the host walked past all the nice tables, to give me a very small table - next to the toilets and the cleaning products."
• "I'm not one to write reviews but our first and last time at this Nando's was utterly appalling. I'd give them -5 stars if I could."

Food Quality

Pros:

• "The Hoummos and the deal platter were simply divine. The flavors were so authentic and rich, it was like a symphony of taste dancing on our palates."
• "The food is always cooked to perfection and any issues are resolved swiftly."
• "The food was fresh and the skin on the chicken was perfectly crispy yummy."
• "The food was absolutely delicious and full of flavor."
• "The peri-peri chicken and the side dishes... The portions were generous and we left feeling satisfied."
• "The food was delish, did not take long to arrive and as always the restaurant was clean."

Cons:

• "I ordered my food through the app and waited over 35minutes to be served. They had forgotten my spicy rice."
• "Quite dirty place, floor dirty, disgusting toilets. Smelly dishes."
• "We ordered 3 brownie desserts at this restaurant which took 1 HOUR to be served."
• "One of the most shambolic Nando’s ever. Staff spend all of their time faffing and talking to one another rather than their job."
• "I order 10 pieces and I receive 7 pieces. When I collect my order staff tells me this is my order and pack is very nice because he known inside is missing."
• "I spent £75 on a meal with the family, and especially as my husband and brother had a hard day at work. They picked up the chicken on the way home and when they got home we realised the chicken was plain and had no sauce."

Ambiance and Cleanliness

Pros:

• "The atmosphere? Oh, it was just so inviting and cozy, the perfect setting for a family meal."
• "The restaurant is situated conveniently by local retail shops."
• "Nice big location."
• "One of the best nandos I go into if want a no fuss meal. Has great layout. Large outdoor eating area. Great live planting display. Very clean and presentable throughout."
• "The restaurant seems small compared to most Nando's I have been to, but it is still worthy of a visit. Restaurant and toilets are all on one level, so accessible for both disabled and wheelchair users."

Cons:

• "The carpet in the entrance needs to be hoovered more regularly."
• "Only annoying thing is that you have no signal or internet inside and would have to connect to the Wi-Fi."
• "The place was a mess. Must be a useless new manager! My previous reviews were 5 stars. Used to go there regularly. Never again,,!"
• "I went for a solo meal as part of my birthday weekend. I was hoping it would be nice and relaxing, having lunch on my own. The restaurant was fairly empty, with lots of space. But the host walked past all the nice tables, to give me a very small table - next to the toilets and the cleaning products."
• "The cleaning of the tables that I saw tonight beggars belief. The dustpan for the floor was level with the table top and a cloth was wiped across the table into and also touching the dustpan. Then the same cloth used to wipe the whole table. Sorry but your cleanliness would not pass environmental health inspection. Beware eating here."