Smugglers Haunt Beefeater Reviews Summary

Food Quality

Pros:

• "The soup was great."
• "All thee of us enjoyed our meals. T bone steak and build own burgers, sundays and cookie dough. All were well made cooked well very tasty competitively priced, really enjoyed our dining experience."
• "Food was nice for price. You pay for what you get."
• "Evening meals was great."
• "The food was absolutely impeccable and I love that you could get free refills of chips."
• "The food good and plentiful... it was really tasty."
• "Food was great, and very reasonable price."

Cons:

• "The food lacked any sort of wow, it was perfectly adequate but almost as if cooked by a robot."
• "We had a cold insipid looking burger which was returned."
• "Food was bland... Service was pleasant until after we received our food then we saw no one."
• "Food is out of the package and is not the best quality."
• "The food was really greasy and overpriced."
• "The gravy on the roast dinner was very thin, but the roasts potatoes were good."
• "Food was bland. Chips dry despite being triple cooked, very fatty gammon steak most was waste."

Service

Pros:

• "They are really amazing, but very busy, so they deserve a good tip."
• "Staff were brilliant. But unfortunately food not so great."
• "They were well organised, too, and service was very smooth."
• "Staff nice & helpful."
• "Really lovely service at this place - this is the second time we’ve been, and have had a fantastic welcome each time."
• "Amazing waiting staff and bar staff who where very attentive, especially one female waitress who was a beam of sunshine."
• "Stopped in here for a breakfast before travelling home from a week away. Waitress was such a lovely lady, couldn't do enough for you and was incredibly attentive."

Cons:

• "Service very poor kept waiting for 10 mins to be seated while staff stood around."
• "Poor service. Was told to order quickly as kitchen was closing..... it was 6.30pm !!"
• "Overall a poor experience."
• "Waited an age for food, missed out part of the order."
• "Food was good as usual, but unfortunately the waitress we had wasn't the best."
• "Found some members of staff (front of house) rude and not friendly/unapproachable and of need to work on their hospitality skills."
• "Waitresses all on their phones at the bar or outside smoking, was never asked if we needed anything or do we need drinks."

Atmosphere

Pros:

• "A usual well-run Beefeater pub with a nice view; we were just passing through for breakfast there-Full English Breakfast all-inclusive for £9.50."
• "The atmosphere was warm and friendly too."
• "Very pleased with the service, the food was spot on and the overall atmosphere was very nice."
• "It was lovely to sit in a restaurant and be able to talk to each other without overbearing background music."
• "Turned out to be a great choice for lunch. ;-)"
• "Really nice inside and clean and bright."
• "Beautiful setting as well."

Cons:

• "Dark and dingy. Menus dirty. Toilets in need of new seats."
• "The place lacked any sort atmosphere."
• "The atmosphere and ambiance of the pub was soulless."
• "Smell of chip oil and a slightly greasy feel to the table."
• "The only gripe is that, like many chains, the staff are all under 25, and lack any of the customer service skills & enthusiasm."
• "The decor is tired and needs revamping."
• "But the pub is really tired to the point of being dirty."

Value

Pros:

• "I was here today with 3 adults and 5 kids and it cost lest then 30 pounds."
• "Visited Friday 23 September. Extremely good value for money."
• "One of the best Premier Inn Beefeaters I've been to. Food was excellent."
• "The parking is great here, if anyone has walking difficulties, it’s perfect."
• "Kids meal is great! Good price and low salt/sugar. Strawberry yogurt win a price from my son."
• "£10 including drinks for eat as much as you can breakfast is really good value."
• "Food & drinks prices reasonable."

Cons:

• "Unfortunately they don't have a table for 2 adults and 2 kids until 8:30pm."
• "Booked for a table of 6, ordered food to be told half the menu was not available even kids food!"
• "Drinks are very expensive though."
• "The food was really greasy and overpriced."
• "Not only was it the worst roast I had ever experienced, but when the bill came they were unwilling to apply 33% discount as it was considered to be a festive set meal."
• "Even though we got the half price deal still felt completely ripped off."
• "Quite over priced when compared with similar."