Sichuan Restaurant and Karaoke Bar Reviews Summary

Service

Pros:

• "Very friendly service."
• "The staff all had a pleasant 'mein'."
• "Friendly service and while the decor seems dated, this is actually how places often look in mainland China so it feels nostalgic to anyone who used to live there."
• "Food and drinks were served to us by friendly and helpful staff."
• "Their food is absolutely delicious and staff are great."
• "Service was outstanding and would recommend if you were in the area looking for authentic Chinese food at a reasonable price."
• "Fabulous night out! Helpful and friendly staff."

Cons:

• "We asked for service charge to be removed and got shouted at by staff."
• "Really bad service, called to book table but we were still made to wait for half an hour."
• "Staff is extremely rude and yelling at us for asking to remove the service charge."
• "Never in my life have I ever been to a restaurant where a waiter would just throw the change at the table and turn away saying nothing."
• "The manager who said ‘don’t come again’ as we choose not to pay service charge."
• "Horrible service, staff is rude...Don't waste your time to book table cause they won't let you in."
• "Staff so rude shouting at myself and my mum in front of my 3 year old...had no choice but to take money and go somewhere else."

Food Quality

Pros:

• "Authentic meals at great prices."
• "Interesting szechuan food (which seems authentic) and almost all dishes delicious!"
• "The lobster in noodles was great."
• "Food is great for the price."
• "The meals were freshly prepared and presented elegantly."
• "The dishes had fragrant aromas and were deliciously tasty."
• "Food was IMMACULATE! Never had better Chinese food before."

Cons:

• "There is no taste or flavour at all."
• "Warning: I have seriously been sick me and my kids after having had a lunch, this place doesn't serve fresh food."
• "However, we both vomited our guts later on from 5pm to midnight."
• "The lobster was small and dried. Dishes were very salty."
• "Noodles very oily (even Sichuan standard)."
• "The special fried rice had chicken that wasn't fresh and we couldn't eat it."
• "The crispy duck was crisp but wasn't really warm."

Ambience & Decor

Pros:

• "Atmosphere was lovely and homey, they made us feel welcome."
• "Inside was warm and friendly with private Karaoke rooms."
• "Nice and simple atmosphere and also a great place to bring friends for karaoke."
• "The room was clean and had its own toilet which was clean too."
• "Cleanliness is spot on everything was very clean and tidy."
• "Overall the atmosphere is what you make it; so make sure you come full of vibes!"
• "The atmosphere feels a bit sad and cheap."

Cons:

• "The room isn't soundproof so apologies to other diners!"
• "Slightly hard to operate as English is not its first preset."
• "It’s in quite an out of the way place and the decor isn’t great."
• "Even though the closing time stated on the internet may not be to your liking, I was allowed to stay until around 2am!"
• "The only thing is if you don't drive or can't be asked to travel then it's a bummer as the location can be not convenient for some."
• "One of the oddest restaurants I have ever been in… people were running up and down stairs all the time."
• "Also, place is a little dirty. Needs a good clean and a refresh."

Value

Pros:

• "Everything was reasonably priced."
• "For the price range it was a very good value, and I will definitely be coming here again."
• "Price is slightly higher than it deserves but still acceptable."
• "Cash payment have discount."
• "The value of dishes also reasonable, seem like much different than some pricy and worthless Chinese restaurants."
• "Amazing price and super delicious food."
• "The food is tasty and well-priced, it's a hidden gem of North Greenwich."

Cons:

• "The fish was covered in too much potato powder, not spicy enough."
• "Soup was tasteless."
• "Most horrendous chinese ive ever had. Some dishes were either too salty or too oily or both."
• "Don't order white rice, very overpriced."
• "The food was mediocre, quality of the restaurant fits the cheap price of the food."
• "Food is mediocre nothing great, I give the black bean curry a 6/10 and my partners fried rice with shrimp and chicken did not taste nice at all!! That was a 3/10."
• "The food was absolutely tasteless and suspiciously quick."

Service Responsiveness

Pros:

• "Service was amazing we had the lovely waiter who helped us order and listened to our amendments."
• "Overall great service with nice friendly staff and great selection of karaoke songs!"
• "Service is always very friendly relaxed and efficient."
• "Staff were friendly and seated us straight away."
• "Service was fantastic, food was delicious."
• "The staff are always friendly here, we often come for birthdays and gatherings and always have a great time."
• "The waiters are also very friendly. The waiting time is not long, the pricing is also reasonable."

Cons:

• "There’s no buzzer for service in rooms so you will have to pop your head out the door to gain their attention."
• "The team were having a meal themselves so there was time spent with them eating rather than serving as quickly as we would expect."
• "We tried to get a table last night and we were told to wait two minutes to get a table although we have been waiting for half hour."
• "We waited to order for at least 30 minutes. When the waiter came, he was rude."
• "We asked for the bill three times and ended up having to go up to the counter."
• "When paying the waiter was extremely rude about the surcharge."
• "We were left the whole evening without being checked on."

Entertainment

Pros:

• "The karaoke booths are upstairs and you are completely uninterrupted by the restaurant downstairs."
• "Has private dining rooms and karaoke too if that's your thing."
• "They also have some karaoke rooms upstairs."
• "With karaoke there were good song choices!"
• "You can also book karaoke rooms!"
• "Rooms available for private groups and Karoake."
• "Favourite local place for karaoke!! Owner and staff are super friendly, always helpful and accommodating."

Cons:

• "The karaoke was quality, they need to invest in better Equipment."
• "The karaoke selection is rather old but exhaustive: so you’ve got to like your classics."
• "When our allotted time was up, they told us to hurry up and get out."
• "The vanilla ice cream was from an Asda tub!"