Tian fu Reviews Summary

Food Quality

Pros:

• "Authentic si Chuan food at reasonable prices! The portions are huge..."
• "Absolutely incredible. I’ve been wanting to try hot pot for years, and it was a very special two year anniversary with my fiancé."
• "Fantastic lamb with cumin seeds, service was very good, and house wine good."
• "Great food, as good as Bar Shu, but quite a bit cheaper."
• "The best Chinese restaurant I've been to in London..."
• "Needless to say, the food they serve is first-rate."
• "The dishes that I find the best are the boiled beef, boiled fish, ma po tofu, cumin lamb, tian fu special fish and the gong bao chicken."

Cons:

• "The sweet and sour sauce was something you could grab from a local supermarket."
• "Ordered from the lunch menu and got a king prawn chow mein... was quite disappointed as it was very greasy!"
• "But don’t try their hotpot. All the ingredients are frozen and not fresh even the veggies, fungus, and mushroom."
• "Much of the food was mediocre, not particularly tasty and certainly not worth the money compared to other places In the area."
• "Awful satay chicken dish full of dried chillis filled with peppercorns."
• "The seafood stir fry was dominated by crabsticks (i.e. processed fish remains)."
• "Fresh but oily food and the prices are expensive for the area."

Service

Pros:

• "Fan guided us through the menu and made some good choices from the extensive menu."
• "Kind staff."
• "The staff were also very friendly and helpful."
• "Our waitress was more than happy to help and elevated the experience."
• "The service completed the experience, they were very friendly and funny too."
• "He is just so kind and smiley and happy. He made our day."
• "The staff member were really nice and accommodating when we had 2 small children."

Cons:

• "The restaurant was empty when I initially arrived and all the staff were sitting down chatting on tables which should have been a sign to be honest it was empty for a reason."
• "The service was extremely poor (slow and rude)."
• "We will never come back here after such a horrible experience, which is saying a lot - since we probably been here 20+ times before the fall of this once awesome Chinese restaurant."
• "the older waiter kept playing with his phone and I have to walk over to the bar to get 2 glasses of water myself."
• "Rude waiter don't go well with any food especially if you are paying for it."
• "The waitress, who was the manager too, has no customer service skills, extremely rude and pushy."
• "Service was terrible!"

Value

Pros:

• "Value for money is also great."
• "The prices are reasonable for the food you get."
• "Very helpful staff, reasonably priced."
• "Price is ok."
• "Fair to say £28 per person eat all you can hotpot for 2 hours in London is considered affordable."
• "You won't be disappointed by the food or the price."
• "Highly recommended and amazing value!"

Cons:

• "The price in glass door and menu are different (likely 20% more in menu)."
• "Food quality is good but completely destroyed experience due to being RIDICULOUSLY expensive."
• "Very disappointed with their Chow Mein king prawns for £9,70. The noodles are dry, no veggies and only few onions and shocked to be served with 5 small prawns."
• "I am pretty sure I was overcharged on the bill."
• "They STOLE $100US from me."
• "It was super overpriced."
• "The menu was not correct with the pricing we expected to pay £28 for the hot pot turns out it’s £56 for two people to enjoy ??"