Ma La Sichuan Reviews Summary

Food Quality

Pros:

• "Sichuanese cuisine is one of my absolute favourites, and the food and flavours here hit the nail on the head!"
• "The food was fantastic! We had no complaints about the food at all!"
• "All the food we ordered was very tasty."
• "The food is traditional authentic Sichuan and is totally WOW."
• "The food was as good as I expected it to be, the Mapo tofu was delicious!"
• "The food was fantastic, service was fast, brilliant experience would recommend to anyone."
• "The food tastes lovely, is high quality, varied, and portion sizes are generous."

Cons:

• "Taste of the food was really just so so. I’d say average or below average of chinese restaurants in London."
• "The food was definitely terrible."
• "Ma La king prawns were OK but a little too spicy and not much flavour except the chillies."
• "Unfortunately it did not live up to the restaurants name, there was no ma'la taste, no numbing spice, which was quite disappointing."
• "The rest of the food was also extremely mild, even dishes marked as 2 chillies on the menu."
• "Food was tasteless cold and overcooked."
• "The food didn't taste like it was cooked fully, there was no seasoning and I feel like I might vomit."

Service

Pros:

• "The staff are also very attentive, warm and welcoming."
• "The dishes were great, but the service was even better. Very friendly and helped us pick the right dishes."
• "The whole Ma La sichuan team including the manager, waitresses and waiters are really friendly and made us feel really welcomed."
• "Waiters are extremely attentive and accommodating."
• "Staff that are wonderfully helpful and kind."
• "The staff was attentive and efficient."
• "Service was wonderful and friendly."

Cons:

• "Good food but not the best service (compared to restaurants in the US but maybe it's a London thing so I could be wrong here)."
• "Server got into a bit of an argument / debate w/me about the hot and sour soup."
• "Frenetic energy, very busy, felt very rushed."
• "The service here is very curt and overall it felt like a rather transactional experience, with no atmosphere."
• "Terrible customer service and poor communication."
• "Today's service was honestly terrible."
• "Staff were not the best (except for the old man who was wonderful- the one with the hearing aid). The women were quite rude, and only seem to be nice when it comes to paying the bill."

Ambiance and Location

Pros:

• "Lovely spot near Westminster."
• "This lovely and neatly decorated little restaurant is located in a quiet street of Westminster."
• "Near Westminster Abbey in a more residential area."
• "The restaurant is nicely decorated and all staff members were so friendly!"
• "The dining area looked nice and was lit adequately."
• "Different scenery in Westminster. And you get to see the Big Ben and all the beautiful scenery."
• "The atmosphere was very nice."