The Wordsworth Hotel & Spa Reviews Summary

Staff Service

Pros:

• "Very friendly, helpful staff."
• "All the staff were great but Paige in the restaurant was exceptional."
• "The staff were incredibly friendly and helpful, and even charged us the cheapest rate they possibly could."
• "The staff without exception were friendly, efficient and professional."
• "Every single staff member I interacted with where brilliant."
• "The staff were so professional and very friendly and helpful."
• "The staff just couldn’t do enough for us. Friendly, courteous and a lovely warm welcome."

Cons:

• "Staff and management rude and unhelpful when we asked if we could book again with a discount."
• "Most of the english staff were rude and not helpful in anyway."
• "The reception staff..... Probably the worst front of house people you could meet.... Mardi is and understatement...."
• "Staff at the bar were extremely unhelpful, hostile and almost rude."
• "The bar staff are rude and again lack service skills."
• "The reception staff were atrocious."
• "Horrible Staff - We went to the front desk to explain the situation. The initial response was a lack of care."

Room Quality

Pros:

• "Room and bathroom clean, bed comfortable."
• "The rooms were warm, very well furnished, very quiet and with extremely comfortable beds."
• "Beautiful room, spotlessly clean with some lovely touches."
• "Room was spotless."
• "Beautiful rooms, nice and clean. Comfortable beds with nice views."
• "The room was beautiful."
• "Our room was lovely, the bed was very comfortable."

Cons:

• "Room seemed overly warm and we had trouble trying to cool it down."
• "The Classic Double Room where we stayed, which isn't the cheapest room, was quite small for two people."
• "Don't ever accept room 20. It's adjacent to the lift and is badly affected by noise from the lift gear."
• "We were given a tiny room which was freezing cold."
• "The rooms were okay but a bit on the small size considering the cost of the rooms."
• "Rooms have very poor views(rooftops+carpark)."
• "The room we stayed in was tiny (26), barely any room to even turn around in the bathroom and getting in the shower was quite difficult."

Food Quality

Pros:

• "Breakfast was delicious."
• "Both courses were well prepared and flavoursome with ample portions."
• "Food was also excellent."
• "Only had afternoon tea here but it was first class, with the food being excellent and just the right side of fancy."
• "The food was outstanding. Tasty... and looked amazing."
• "The food was perfect."
• "Outstanding food and service both at breakfast and dinner."

Cons:

• "Cakes were wet on the bottom, bread was stale, overall disgusting."
• "The 'a la carte' was more of a poor table d'hote with only 1 meat, 1 fish & 1 vegetarian dish."
• "Our meal was cold and rushed out because of their worry of a group of 12 they had in later."
• "Food was obviously kept warm under a heat lamp which dried up the food."
• "But the food - don’t bother - simply style over substance."
• "Possibly the worst meal I've ever had... The seabass more like a shrivelled goldfish that was so dry."
• "The service was generally good but the food was often inedible."

Spa & Wellness

Pros:

• "Great spa day the treatment was so relaxing and the therapist Sydney was lovely."
• "The spa was lovely and well worth taking time out of sightseeing!"
• "Lovely swimming pool and Jacuzzi. Perfect base for walkers and nature lovers."
• "The pool is gorgeous if you like a swim too."
• "The spa area is very good with a swimming pool, spa and jacuzzi."
• "Spa treatment was excellent and service was wonderful."
• "The Spa jacuzzi was really relaxing and the pool was warm."

Cons:

• "Spa and gym were closed yet the hotel did not mention this when booking."
• "jacuzzi broken which we were not notified of prior to arrival"
• "On arrival told pool out of action."
• "However there was some areas of the spa that need some serious tlc. The changing rooms are tiny, slippery and dirty."
• "The Spa was not maintained or clean."
• "advertised as a spa hotel without any spa, only access to swimming pool"
• "It's not a spa hotel as advertised its a joke there is only one therapist so you have no chance of getting a massage unless you book months in advance."

Value for Money

Pros:

• "The staff were incredibly friendly and helpful, and even charged us the cheapest rate they possibly could."
• "Well priced food and drink."
• "Bistro food was lovely and affordable."
• "Lovely sandwiches and the most beautiful cakes and scones."
• "We had a complimentary bottle of wine and gingerbread samples in our room, which was a delightful treat."
• "Friendly staff, excellent food, great places to lounge with your friends."
• "The breakfast was absolutely delicious and I would recommend 100% for that."

Cons:

• "Overpriced at £378 for 2 nights B&B plus drinks and one dinner for two people at £117 making a total of almost £500."
• "To pay nearly £140 for a tiny double bedroom without breakfast is truly shocking."
• "Overall a place we probably won't revisit any time soon, it was a two hour round trip and regardless of how much we paid (travel zoo voucher) I certainly would have not been pleased if I had of been paying full price for everything as wouldn't be worth it at all."
• "Would have been happy to pay £100 per night but at £175 per night, we were very disappointment."
• "£8.50 sausage roll was the size of a single bite."
• "Not good value for a mid-week break in the middle of November."
• "The room we paid for should not have been for sale we won't be returning."

Location & Surroundings

Pros:

• "The hotel is in a beautiful spot with luxurious hotel and magnificent surroundings."
• "The location of the property couldn't be better."
• "Wonderful hotel right in the middle of Grasmere village with some of the most beautiful views, walks and shops around it."
• "A beautiful hotel, right in the centre of the village."
• "Hotel set in amazing grounds and location a beauty spot."
• "The hotel is situated on the north edge of Grasmere and affords nice views up the hills."
• "Close to national park trust where you can do a bit of walking and hiking."

Cons:

• "Rooms have very poor views(rooftops+carpark)."
• "The room offered was not fit for purpose and a possible health hazard given the unknown origin of the smell."
• "Would definitely NOT recommend, tired hotel and just exploiting the fact that it is in Grasmere."
• "Property in complete disrepair."
• "Well located in the lake district but does not overlook anything but you do get a mountain view and a few fighter jets that fly overheard during the day."
• "The best view is from the back, overlooking the river."
• "The Spa is terrible, the changing rooms are very rundown and no steam room."