Irwin Mitchell Solicitors Reviews Summary

Legal Expertise and Case Handling

Pros:

• "Using Irwin Mitchell to handle my claims for injuries sustained during military service is the best thing i could have done."
• "Rachel McLintock who was very professional, knowledgeable & a realist on strategy & outcome."
• "From our first introduction to Lindsay Wise of Irwin Mitchell we found her to be profesional, informative and friendly."
• "In 2019 I was referred to Irwin Mitchell for assistance with an AFCS claim after many years of being totally unsupported by Vets UK."
• "The legal services and support I received from Irwin Mitchell is the best that I have ever come across."
• "Victoria at lrwin Mitchell was amazing from start to finish, was a long case but she checked in every few weeks."
• "Irwin Mitchell did an excellent job of handling my case and guiding me through a period of time that was exceptionally trying."
• "Irwin Mitchell Solicitors took make case and from the start they were supporting and helpful all the way through."

Cons:

• "Absolute nonsense firm. Called them to make a new claim for criminal injury spoke to Jordon (female) from personal injury for an hour was asked to call back after receiving doctors letter been calling back for few days."
• "Very poor. Called to ask about fees etc and the person I spoke to could not say if VAT was included."
• "Shocking service !!! So slow !! Uncontactable! Never use for conveyancing avoid at all costs and avoid Edward! He’s very slow and does not get the job done in time !"
• "Called to make a claim. Very bad impression they have given me. No call 3 weeks since claiming."
• "THESE ARE NOT INTERESTED UNLESS THE CLAIM IS WORTH LOTS OF WONGA WONGA WONGA TO THEM!!!!!!!!!!!!"
• "Bit poor that if they can't take on your case they don't call to discuss it, just send a vague letter after taking all your details."
• "I cannot completely blame IM but they played a part in destroying my mothers life and almost killing me through depression."
• "It begrudges me that I am giving this shambles of a company One Star! Extremely poor communication from Lara Tucker."

Client Communication and Support

Pros:

• "Went through live chat which was very fast and efficient and friendly."
• "They were always available to us by phone and email."
• "All I can say is any veterans needing advice or assistance with a claim I would advise to get in touch with Irwin Mitchell."
• "Victoria has been excellent. She has kept me up to date with all aspects of my case without the need to ask."
• "Irwin Mitchell Solicitors took make case and from the start they were supporting and helpful all the way through."
• "Victoria McLean and the team at Irwin Mitchell have been absolutely fantastic and I couldn’t recommend them high enough."
• "Thank you so much to Kimberly Jackson. Although Irwin Mitchell were unable to take my case on, Kimberly took time out to still assist."
• "Irwin Mitchell are exceptional at what they do, Professionally connecting you to a specialist person to deal with your situation."

Cons:

• "Absolute nonsense firm. Called them to make a new claim for criminal injury spoke to Jordon (female) from personal injury for an hour."
• "I called her mobile. Voicemail. I sent an email. Out of office reply. I called her landline. Voicemail."
• "No call 3 weeks since claiming. Called 3 times and was told my case worker (Joe) would call me back."
• "THESE ARE NOT INTERESTED UNLESS THE CLAIM IS WORTH LOTS OF WONGA WONGA WONGA TO THEM!!!!!!!!!!!!"
• "Bit poor that if they can't take on your case they don't call to discuss it, just send a vague letter."
• "I cannot completely blame IM but they played a part in destroying my mothers life and almost killing me through depression."
• "I had been promised a reply regarding my decree absolute amongst other items by the beginning of this week. It's now the end of the week, and nothing!"
• "Very poor. Called to ask about fees etc and the person I spoke to could not say if VAT was included."