The Three Brooks Reviews Summary

Food Quality

Pros:

• "Food was delicious and amazing value!"
• "Delicious and juicy steaks, great cider, very happy with the service."
• "The food was good."
• "Food chips were very dry, burger could of been cooked a little more."
• "The Ultimate Burger and BBQ wings did not disappoint! Very high standard 'Pub food'."
• "Myself and two friends had a fantastic meal on Saturday evening."
• "Food was reasonable, lovely fires!"
• "Food really poor quality and very expensive. Steak was undercooked....very rare when asked for medium."

Cons:

• "Unfortunately, it's a bad review. The app was telling us that there wasn't any roast dinners left, or burgers."
• "Myself and my friends all got very severe food poisoning after eating here."
• "The beef was ok but the rest was not great."
• "Absolutely shocking experience eating here. Myself and a friend had lunch there and we both got the chicken bacon salad."
• "Unfortunately, we had a very poor experience on our previous visit. Poor service and a negative attitude from the waitress."
• "Horrible roast dinner that waited nearly an hour for. Dirty tables & service appalling."
• "Had dinner there last night with friends. The food was reheated and was not freshly cooked!"
• "We arrived at the restaurant at 8.15 pm. We started ordering drinks and some nachos and we tried to order at 9.04pm food. Noone told us that the kitchen is closing at 9 and they didn't accept to take any order and no apologies."

Service and Staff

Pros:

• "Great service by Luke (I think that was his name)."
• "When we found staff members to help us they were friendly, approachable and helpful."
• "Special mention to the waiting staff who looked after our party very well."
• "The service was great, friendly staff and food was hot."
• "Staff were friendly and polite, servings were a good size and the prices were very reasonable."
• "Staff were lovely and helpful but really don't think the food was worth the money."
• "The staff were very helpful and able to fit a large group of us in on very short notice. 9 of us had food and every single one of us really enjoyed our meal."
• "Staff were friendly and the live music last night was great. The Three Brooks Pub is definitely my new go to local pub!"

Cons:

• "Unfortunately, it's a bad review. The staff were polite and I understand it's not their fault and these things happen but surely management must foresee Sundays being busy for roast dinners?"
• "The waitress we had was really rude and blunt which was a shame because the pub had a nice atmosphere."
• "Unprofessional behaviour by the person who took order at the bar, was not sure about a hot chocolate I asked for."
• "I asked the manager how long the wait on food was as there was a table that said someone had booked it 1 hour later and he was really really rude."
• "The manager was very unprofessional screaming on staff right after getting inside the kitchen. Half of the guest in the table 1 2 and 3 heard that."
• "Male staff member with a beard was the most unhappy unhelpful person. Looked like he didn't even want to be there."
• "Attitude of server was so negative it was unreal ?? Like many other people I do not want to pay on line for a pint, Her Take it or leave it Attitude was beyond belief!!!!"
• "Manager was rude to my partner because she sat in a seat that was reserved for half an hour after she sat there, I was queuing at the bar for a drink and staff blatantly ignored me and served what seemed to be either friends or regulars"