Address: Gordon St, Glasgow, G1 3SL, United Kingdom
Rating: 4.4
based on 171 reviews.
Staff and Service
Pros:
"Brilliant station. Wonderful staff that took time, care and attention to help my young kids when they were obviously busy just to see us smile."
"Station is always clean and has great staff in the ticket office."
"The guy at the Mobility centre (Brian) was amazing."
"Fantastic train station, great bunch of staff too!"
"Staff are always helpful. Can be cold waiting around but there's a decent pub inside, shops inside and out and a chippy at the entrance."
"The staff member that assisted me was very helpful and gave accurate instructions as to the next platform location."
"The staff are 10 out of 10 go out there way to help you to your train disabled or you need help."
Cons:
"Major transport hub, particularly for central and south west Scotland. Short staffed, generally busy, often long queues at weekends."
"What shocked me more was the attitude of the staff- a tall bearded man whose attitude was absolutely disgraceful."
"Just encountered a very rude member of staff after getting off low level train."
"Off hand ticket office staff (older man with thick beard), I asked politely if the SPT concession card qualifies for discount rail fare, got a terse answer 'could do'."
"The staff who work at Glasgow Central and completely rude, aggressive arrogant."
"Very poor and unhelpful attitude towards disabled people regarding the deaf."
"Every time I'm at central I'm really nervous etc with my anxiety and sometimes get confused which part to go to and every time I've asked a member of staff for help they've been really cheeky to me!"
Cleanliness and Maintenance
Pros:
"Station is always clean and has great staff in the ticket office."
"The floor space has always been very open and clean, good for wheelchair access and travelling with wheeled luggage."
"The station looked clean and tidy with plenty of cafes around."
"Station is clean and well maintained. Friendly staff too."
"Glasgow Central Station is very clean. It is very different than Stations in London."
"Clean and bright Station, staffed with experienced and helpful employees."
"Station is kept in fairly good condition- toilets Modern and quite a few food and drink options inside. Doesn’t feel particularly safe in the evening/night."
Cons:
"Have noticed a lot of beggars outside the lower entrance though including drunks, maybe take the main exit if you want to avoid that."
"This review is regards the Public Toilets at Central Station, I realise it`s a toilet but they stink badly, pungent, strong smell of urine in the air."
"The station also has low level platforms which on all my visits have had a strong unpleasant odour."
"I am ashamed to bring visitors to Glasgow Central Station. After making my way through the fug of smokers and negotiating a path through the beggars, I made it into the station to find the concourse filthy and sticky from spilt drinks cans."
"It's an OK station. One of my main gripes is that it is cold and there are pigeon feet laying around."
"Watching the pigeons that can't walk because of the wires is also something that lets the place down."
"The environment is not very clean and well-maintained though."
Facilities and Accessibility
Pros:
"Many shops including Costa and Marks and Spenser's."
"The station has kept up with modern trends and is actually a decent wee retail spot too with your Costa, Starbucks, Krispy Kreme Burger King along with other food and drink retailers soon to include a new bar."
"Good selection of eateries if you have to wait for your train."
"Many good measures to commute safely during COVID-19. There were masks available at the entrances, and hand sanitizer."
"Easy Wheelchair access in and out. Taxi ramp outside cars always available."
"Station can be accessed at all four sides, with access to the low level trains within the station."
Cons:
"Please note that toilets are free but down a set of stairs."
"There should also be a better system for when 2 trains are sharing a platform, people are always getting on the wrong train as poorly displayed."
"There are accessible facilities within the station but you really need to look out for these."
"Absolute shambles. 'Accessible toilets' but you need to bump down stairs."
"I was disappointed that there were only toilets downstairs with no lift access."
"No lift access to all platforms meaning having to carry heavy luggage doen stairs and escalators."
"Left luggage: pricey and absolute disgrace for a city of this importance."
Atmosphere and Experience
Pros:
"What a lovely historic station. Has good visibility for taking photos."
"Historical and engineering marvel. Train station is in the heart of the city."
"We were very impressed by the beautiful piano playing by one of the travelers."
"Music really is a universal language!"
"A big thank you to the performer and whoever donated the piano to the station."
"Amazing station the history of it and the way it's always busy and the beautiful clock even when travelling to Glasgow by car I always visit the station."
"One of my favorite stations in the UK. Has a very historic feel with modern amenities."
Cons:
"Best avoided post football matches. Lots of supporters who have had too much to drink."
"The gates don't always work even with a freshly printed card."
"Like most stations of this size the announcements where slightly hard to hear due to the noise."
"Having someone banging away on a piano does not help the situation just get people to their destination and forget about the pianos and trumpets."
"It can be quite rough outside the station late at night or early in the morning."
"To the central station issues with junkies you can never leave anything of value while shopping in central station because you don't know if they are going come into shops and steal from."
"A very unpleasant experience at central station last night I purchased tickets to mount Florida on my phone However although clearly showing ticket it would not activate to allow us through the turnstiles."