Clock Works Reviews Summary

Staff Service

Pros:

• "We were greeted promptly by a member of staff in a friendly and professional manner."
• "Scott who was polite, friendly and knowledgeable."
• "We were served by Keoni, what a lovely young man, he was just lovely, made us feel really welcome."
• "I ordered a 12oz rib eye steak medium rare, it came very quickly."
• "Best experience we have had with our title one regarding allergies. Staff cannot do enough to make sure everything is safe."
• "The staff are lovely, friendly and happy to help."
• "Gemma as our waitress and she was immediately full of laughs and happily joined our silly antics."
• "We had waitress named Bethan and she was fantastic. So upbeat, friendly and just lovely."

Cons:

• "One of the worst places I have ever been for customer service. Staff were rude and very unhelpful!!"
• "The server was very nonchalant, just he didn’t give a monkey when serving our food."
• "Staff are amazing, always so happy and chatty creating a really relaxed environment. However, meat nearly always comes out burnt."
• "Staff forgot to bring things to the table, 3 meals not available from the menu."
• "Service was a bit slow, we were seated at 6.30 pm and ordered drinks straight away then the boy that was serving us seemed to have forgotten about us."
• "Would have only given one star but for the lovely young lady who was more than helpful, we were a large family party of 15, waited 90 mins for our food."
• "Rubbish food was awful staff are always welcoming and obliging shame about the food."
• "Staff were indifferent, all could do with customer service training."

Food Quality

Pros:

• "The garlic pizza bread starter was the best we have ever tasted."
• "The mains were succulent and amazing flavour and fresh."
• "Our food arrived quickly, and was very tasty."
• "Food is always great and AMAZING that they have vegan ice cream and other deserts for anyone with dairy and soya allergies."
• "We all had different things and everything was perfect, even my partners steak on his mixed grill was cooked exactly to his liking."
• "The steak I got was absolutely delicious."
• "The food was excellent, went in around 2 but didn't get food for over an hour and wasnt too busy really so I would have given it 5 stars but in account of almost getting up and leaving it's down to a 3 hopefully next time the food arrives earlier."
• "Food was lovely. Atmosphere quiet as not peak time. Waitress very attentive."

Cons:

• "The light lunch was beyond light, 10 chips and hunters chicken so thin it barely existed."
• "Really poor food I'm afraid. Steak was full of sinew, very chewy, cooked very raw when asked for medium well."
• "When we booked we didn’t realise there was a quiz. It was noisy and very off-putting for a meal."
• "Chicken burger was dry and disappointing. No one came to ask us about our meal."
• "Food that was microwaved was fine but the food that had to be cooked was destroyed."
• "Just back from this terrible place. Staff were indifferent, all could do with customer service training. Food was cold and very stingy portions."
• "The sweetcorn was so dry they must have microwaved all the water out of it, chips were soggy and so was anything that looked like it was fried."
• "My son thought he’s treat me to a glass of Prosecco for Mother’s Day. He was charged £5.25 for this glass. When we questioned the small measure we were told that it was 125ml."