Address: 102-103 High St, Merthyr Tydfil, CF47 8AP, United Kingdom
Phone: +441685385786
Rating: 3.9
based on 120 reviews.
Service
Pros:
"The young man who was waiting tables was really apologetic and very helpful."
"The young lady who served me was very polite."
"Staff however hardworking and very polite. Them themselves deserve 5stars."
"Even though it is very busy the staff are kind and helpful."
"Staff were friendly, helpful & attentive."
"Staff were welcoming and provided very good service."
"Friendly and helpful staff providing a fast and efficient service."
Cons:
"Service was horrible, never received an apology, generally won't be returning."
"Only two bar staff on and the man behind the bar was on go slow."
"One of the staff who brought our food not very helpful and a bit dismissive when I asked him for condiments."
"Usually service is good shocking today, waited 30mins after ordering on the app to finally get drinks."
"While complaining the woman at the bar was very rude and arrogant."
"Absolutely useless staff. No organisation. Ordered drinks via that app and still waited 25mins."
"Service was questionable, as I should have been the next customer to have been served yet two other people approach the bar after me but was served first."
Cleanliness
Pros:
"The Gents to was very clean and maintained to a high standard."
"Toilets are kept clean regularly which is a plus as well."
"Cleaning facilities were more than adequate."
"Great venue, clean with for provisions for social distancing."
Cons:
"Tables full of used glasses, plates and empty seats."
"Toilets were dirty and the handle for the chain was hanging off the wall."
"Could not find a clean table down stairs."
"Tables dirty and sticky."
"All the tables had food over them and they were very sticky."
"Plus I had to return the cutlery as very dirty."
"Toilets were also not checked, dirty, paper run out."
Food Quality
Pros:
"It's a great place, food is always well prepared, even in peak times."
"Good food. They also have menu with traditional wales food and drink."
"Amazing service arrived within 10 minuets of placing order. Food was piping hot and cooked to am excellent standard."
"The food, the drinks and the service are great."
"The food was good value and served quickly."
"Food was very delicious."
"Really nice food and the lady who walks the floor is fantastic very polite and nothing is to much trouble for her."
Cons:
"Salad looked like it was cut by a blind person steak was burnt but cold and curry was cold also."
"Went there Tuesday had mix grill food was cold! asked for meat to be cooked well to well done and beef was uncooked red inside."
"The chips had obviously been re-heated (more than once I think) the eggs could have been fried a little longer."
"Food barely hot."
"The fish was so hard, I'm sure it had been fried and then reheated, it was solid, I couldn't even get my knife through it."
"Food was terrible didn't have any chips or pizza available so had to have mash instead of chips and the mash was served cold."
"Mixed grill was very small and grossly overcooked, and gammon and egg wasn’t much better."
Atmosphere
Pros:
"Oldie world pub with all the modern facilities."
"It's a nice place to hangout and grab breakfast and dinner."
"The atmosphere was welcoming and peaceful, a relaxing place for an older woman to take herself off to lunch."
"What a happy place with friendly helpful staff our waitress Elyse Axiak was brilliant couldn't do enough for us she is an asset the Wetherspoon team."
"Perfect for breakfast, lunch and drinks in the evenings."
"I'm not a person who likes going into pubs alone but I felt really comfortable in there."
"Shall definitely be returning with or without my family/friends."
Cons:
"Men sitting on the table by the bar were very foul mouthed, which was very intimidating."
"Atmosphere feels like a dole club not a welcoming place any day of the week."
"A pub with no ice?? Come on Wetherspoon sort yourselves out."
"Rougher than a badgers backside, visited few days ago, even drug dealing was done openly in the toilets. Awful place."
"Toilets are always a rite mess on a friday and weekends."
"Absolutely shocking service in here. We visited on a Saturday LUNCHTIME!"
"One of the worst weatherspoons I've ever been to. The bar is always Over crowded."
Management
Pros:
"Love their ethics of turning a redundant historical building into a pub."
"Despite it being Good Friday, and the pub being full, we were served within a few minutes, and found seating."
Cons:
"Charged for one course, after which they said to choose something else since they are out of it. Ale tastes as water. No music. but it looks nice inside."
"This place would benefit from a full revamp, and more staff."
"The customer service standard has fallen definitely."
"That is poor management."
"Next to no food was available by 8pm. A curry club with no curry."
"Ignorant bar staff and a general bad atmosphere, which is a shame as it's the only bad Wetherspoons I've been to."
"Worst managed I have experienced unable to order drinks app not working staff not responding to requests for orders manager kept saying be with you soon then refusing to serve anyone after 11.20pm despite being open until midnight."
Facilities
Pros:
"Easy disabled access and disabled toilet downstairs for easy access."
"Great venue, clean with for provisions for social distancing."
"Disabled access, parking is a little way away."
Cons:
"Toilets were in a disgusting state. Urinals blocked and leaking. Toilet cubicles blocked and overflowing."
"Added to this the disabled toilets smelt of urine and looked unclean."
"Women's toilet door & walls covered in sick."
"I wasn't allowed in with my dog - although clearly there was outdoor seating available."
"Finding a table is always mission impossible."
"Couldn’t find a clean table to sit. Physically had to clear dishes and food debris from a table in order to sit down."
"The selection of local beers wasn't as good as some places (only 1 local ale)."