All The Fives Reviews Summary

Booking Reliability

Pros:

• "The automated booking line works great for me and with 3 button presses a taxi simply appears."
• "It also arrived on time and got me to my appointment on time. Thank you."
• "Used them while the Six Nations were on getting, back and forward between pubs and were great every time! Turned up on time and were cheaper than the black cabs I've used before when i'm here."
• "Only taxi services I found late on a Saturday night that will let u pre book even when busy and send a car at the time they allocated to get u home."
• "Car turned up 5 minutes before booking and was willing to wait."
• "I use this service 3-4 times a week to take me home after a 13 hour shift. They are 99% on time."
• "We used this taxi company twice over the weekend and had a lovely, charismatic driver called John Stewart... Next time we visit Scotland we'll be giving John a call. Top bloke."

Cons:

• "I will never use this company again and would advise avoiding like the plague as totally unreliable."
• "Booked a taxi 2.5 hours in advance which was accepted and it did not arrive."
• "Very, very poor quality service! Booked a taxi with this company about a month in advance for New Years Eve and they didn't show up at the time we specified.. in fact they didn't show up at all!"
• "Booked a taxi 2 hours in advance for taking my cat to an regency appointment... when time came and it hadn't arrived I was told there was no cars."
• "Did NOT turn up when booked in advanced."
• "Booked 2 taxis 2 hours in advance who never showed up after an hour late."
• "Like other reviewers state, they never show up on time."

Customer Service

Pros:

• "Very pleased, quick and efficient taking me to airport, let me know when taxi was outside via text message, I liked this system as it was dark and cold and I did not want to wait on street."
• "I always feel much safer using this service as they text to tell you the make, model and registration of the car before it arrives."
• "We booked for New Years Eve from our hotel as we are from Manchester up on a break. The service was brilliant. They called us to explain where to stand for the collection after midnight, turned up bang on time which was fantastic given we had kids and the enormous amount of people there were trying to get cabs."
• "Fabulous service. I was travelling from Kuwait to Edinburgh with family... very prompt very professional service."
• "Probably the best cab service I have ever experienced in terms of delivering and being trusted to turn up and communicate."
• "The company stayed in touch with us and were so attentive to our quite challenging needs."
• "Our driver, John, was waiting for me at the airport exit right outside customs with my name card. I was charged a very affordable rate too."

Cons:

• "Much back and forth on the phone but took ages to phone me."
• "Worst of all he then hangs up on me and when I try to call back he rejects the call‼️"
• "The contact staff however were rude, dismissive and completely unprofessional."
• "They seem to think it is acceptable to take a fee out your bank account without your authorisation not acceptable and register your card details without your authorisation no not acceptable."
• "Absolutely no apology offered from them, wouldn't use again."
• "Pretty unprofessional not to be honouring prebooked jobs first..."
• "Manager Barry has no customer service skills whatsoever he is extremely rude and has an extremely aggressive tone when talking to you."

Pricing and Charges

Pros:

• "Undoubtedly one of the best taxi/transfer companies in the city."
• "Nice pleasant driver too ... ⭐️⭐️⭐️⭐️⭐️ all the 5s will be switching cab firms and using u guys from now on 👍"
• "Can't rate our driver John highly enough... Top notch service with a heart."

Cons:

• "Illegal operation - has cards on the booking desk at their Edinburgh Airport portakabin advertising '20% off all taxi meter fares' but when I arrived at my destination, no discount was forthcoming."
• "To add insult to injury, the driver charged him £4.50 as it was after 6.00 pm."
• "We were told a cab would be more expensive on the way back as it would be after 6pm and still the Christmas tariff. What we didn't expect was to be charged £70 !!!!!!!!!!!! for the return journey."
• "Shocked to be charged £15 for a 15 min journey (3miles) on Xmas day then £25 back because it was after 6pm."
• "The driver got lost and I ended up paying GBP 20 for a journey that normally costs about GBP 8."
• "So an 8 mile journey cost us £60."
• "Booked taxi at £28 online then once dropped off I’ve been actually charged £44!"