Court House Reviews Summary

Staff and Service

Pros:

• "Staff were amazing. Helpful and friendly."
• "The only person making any effort at all was Michael, who was cleaning tables and generally being very friendly and helpful."
• "All the staff there are lovely, the locals seem friendly, and the interior screams cabin resort."
• "Staff were really approachable and they took the initiative to help carry drinks and check we had everything."
• "The team were really friendly and attentive, the atmosphere was really nice and the food was superb."
• "Staff always friendly and willing to recommend dishes to try."
• "The staff seem welcoming and friendly with more interaction than I've seen in other pubs."

Cons:

• "When i asked the waitress about food she told me that they were no longer taking orders for food as they were still coping with orders from before."
• "Food took two hours to arrive, after being told by bar staff it would take around an hour."
• "The pub got my order wrong and told me that it was right. When I said my order was wrong, they told me to deal with it."
• "Awful, it took a very long time to get served. We had to ask several bar staff before and after ordering."
• "The staff were all quite unwelcoming and one guy didnt know how to make the cocktail on the menu."
• "Visited on a Wednesday afternoon with two young children. Told food would be an hour's wait because of staffing issues."
• "Found the staff very ignorant, rude. No welcome smile or hello."

Food Quality

Pros:

• "The seafood rissoto was good."
• "What we saw coming out looked delicious."
• "Had the chicken sharer platter, brilliant presentation, every bit was delicious."
• "The food here seemed to be better quality than some of the Greene King pubs I have been in: the fish and chips fish was crispier than normal and just tasted fresh."
• "Delicious food, a very generous range of burgers for a reasonable price."
• "The food was great and the staff were very nice too when my family and I visited."
• "I had crispy belly pork, oh my word, hats off to the chef .....absolutely beautiful."

Cons:

• "Sadly, not all items on the menu were available, and the food served although well presented was not what we expected."
• "The carrot buttons were cold and dried up."
• "The beef was really chewy and had a thick layer of fat around it."
• "The ‘light and fluffy’ roast potatoes were the complete opposite, pale and obviously not roasted long enough."
• "Food was awful, dry, uncooked pretty nasty!!!"
• "Used to enjoy the food here but recently had a Sunday roast and it was awful."
• "The menu was severely cut back and the dishes we were served had items missing / changed and staff failed to accommodate basic requests for dietary requirements."

Ambience and Location

Pros:

• "The Court House seems to have the best seat in the house. It is simply beautiful when you're out there in the evening in the summer with a pint or a cigarette watching the sunset over the castle."
• "This pub does not look much from the front, hidden away. But walk past the bar, and you will be rewarded with an amazing view of the castle."
• "Such a beautiful place. Loved the high ceilings with beautiful lighting and the best view of the castle while having lunch."
• "Amazing beer garden overlooking Caerphilly castle."
• "The views from the beer garden at the back are amazing as it overlooks the moated Caerphilly Castle, making it a lovely garden to relax in with the Castle in the background."
• "Lovely atmosphere outside overlooking the castle. Live music and a good selection of drinks."
• "The setting is idyllic with beautiful views of Caerphilly Castle."

Cons:

• "This pub is in need of a desperate clean up and an upgrade."
• "Cleanliness and condition of toilets was also disappointing."
• "The outside area was completely inappropriate for the weather outdoor heaters definitely in need."
• "Dirty and so unsociable, and the food is disgusting in every way possible, the knives and forks were dirty and lipstick on the glass ware."
• "Carpets and seats sticky and filthy as are most tables."
• "Always an awful smell of cannabis coming from the beer garden."
• "Such great potential but let down hugely by the pub/gardens being run down and dirty."

Facilities and Maintenance

Pros:

• "The pub even supplies blankets for customers to use if they're feeling cold sitting outside!"
• "Visited with the family and doggo. We all had outstandingly fantastic service with a beautiful view of Caerphilly Castle."
• "Clean traditional pub with interesting architecture one of the last remaining super buildings of Caerphilly."

Cons:

• "Toilets are foul and the smell permeates the pub."
• "One stall had the toilet seat lying on the floor, there was no hand dryer or paper towels, and one of the soap dispensers was completely off the wall."
• "Interior has the potential to be great but is tired and in need of a refresh, toilets are an embarrassment & badly need an overhaul."
• "Peeling paint on the garden tables that are falling apart."
• "Definitely NOT a family friendly pub. They could not accommodate lunch outside in the sunshine for my granddaughters 4th birthday."
• "Unfortunately changed my rating from a 5 since my last three visits here all having same experience. Can only assume a change of chef and kitchen as food quality has noticeably dropped."
• "The pub desperately needs a revamp and they are woefully under staff, had over a twenty minute wait to get served a pint!"