Address: 93-101 Gorgie Rd, Edinburgh, EH11 1TE, United Kingdom
Rating: 3.9
based on 480 reviews.
Driver Service
Pros:
"Had possibly one of the nicest taxi drivers around, he was very friendly, chatty, made me feel welcomed and so down to earth!"
"Booked a cab over the weekend to collect us on monday morning... Car arrived promptly and the driver was friendly and helpful."
"The driver was great, made the journey very pleasant."
"Had the pleasure of being driven by Darragh (Dara?) who lent me and hand with my shopping (£150 worth) and offered great chat about many things."
"Took my mum to hospital and they driver was very helpful and patient with my mum."
"We had the most amazing experience with the taxi driver, he was very friendly and helped us understand a lot of the history and geography of Scotland."
"Couldn't have asked for a better driver. Arrived early, helped with bags, friendly and courteous throughout."
Cons:
"They hung up on me, then another family member phoned in to complain, and they claimed there was no management or any supervisor in charge to make a complaint too!!"
"Didn’t feel safe. Driver did not continuously press the gas and the car jolted and braked often."
"Driver made up the fare, first it was £16, then £17."
"Driver did not have any change and stole £3 from me."
"Driver was on time to pick up but had no idea where Blackness Castle was located and ASKED ME TO GOOGLE THE POST CODE!"
"Then halfway through the journey he stopped at an atm machine and told her to get out and take out cash as he didn’t want to be paid by card!!"
"Driver was ignorant - he didn't like me asking to see the payment terminal."
Booking and Reliability
Pros:
"Made a reservation 24hrs in advance for transport from midtown hotel to airport."
"I pre booked my taxi the previous day for an hospital appointment and received two texts the following morning updating me on the expected arrival time."
"I booked a car at Capital cars and I was scared that I might be disappointed but to my greatest surprise, I got a prompt response from them."
"We hired a car and requested them to come ASAP. This was on a day when there were rail strikes and Uber was hard to find too. The service was super quick and the car arrived in less than 5 minutes."
"Taxi to airport. Booking previous night by phone - easy. Driver communications excellent."
"Driver arrived early which was fine especially as there were problems because of a road closure."
"I found it very easy to rent a car here... I also had to call to make a couple changes to the rental and the process was very quick and easy."
Cons:
"Having booked 2 days in advance I would expect a driver to be reserved for that trip considering they have the audacity to take a preauthorised amount on my credit card."
"I will not use this company again."
"Sent booking request more than 24h in advance, but never received response, so booked uber instead just before I had to leave."
"Pre-booked a taxi to Edinburgh Airport for 8.00am pick up on 14th July 2 days prior. When the car had not arrived at 8:00am on the morning of departure I called to enquire and was told they would get a car to us as soon as possible but they could not give a time window."
"Didn’t turn up for a booking made days in advance, we were left out in the rain with a 2 year old at midnight for 45 mins before we could get a cab with a different company."
"Terrible experience. Booked the day before and got confirmation. Got a text saying it was 3 minutes late. After 20 minutes phoned and they had not even sent a driver."
"Had adequate service in the past, but prebooked a car for the following day and they just didn't turn up."
Customer Service
Pros:
"Fantastic service from Capital cars, I needed to travel from Edinburgh to Inverness in these uncertain weather conditions with my young son. Russell was truly amazing."
"Capital Cars are a great taxi service in Edinburgh and I have used them multiple times. Always punctual, give you warning when they are due to arrive, can pay cash, card, contactless, and drivers and customer service are good."
"Thank You for being such a gentleman and talking with me about my troubles. I appreciate you so much, thank you!"
"All of your colleagues have been absolutely amazing. Helpful, friendly, and informative."
"Julie in office so helpful in getting a cab for me at short notice. Driver Faisal was lovely, so polite and kind."
"Both drivers went above and beyond - they both were ‘unofficial ambassadors’ for Edinburgh and took great pride in telling me about all the interesting facts and points of interest."
"The arrival of the taxis was very quick and prompt."
Cons:
"Capital - don’t you dare respond with your standard, 'we apologise for any inconvenience caused'."
"Absolutely horrific!!!"
"I'm still waiting. This was from September 14th."
"Poor customer service. I waited thirty minutes for a cab and the driver cancelled at the last minute making me late for an appointment."
"Do not use this company!"
"Put your faith in these guys and you might end up losing 1000£ and having to pay another 1000£ for new flights."
"Phoned company, they said it was at drivers discretion to pick up and driver had cancelled."
Pricing and Charges
Pros:
"Always reliable - but automated service glitched today. Usually ringing back will tell you how many minutes the taxi will take to get to you…but today a second taxi was ordered by accident instead…Great company."
"They told Jayride later they did find the reservations and would refund our money."
"Fantastic company. Cheapest fares about."
Cons:
"The driver charged me £44."
"Driver did not have any change and stole £3 from me."
"Paid 40£ for a 20 minute taxi trip."
"He got charged £20 as the driver went all over the place due to road works etc."
"The driver did not use a taximeter and charged a 'fixed fare' of 42 pounds cash, from leith walk to the airport, a ride that I do very often and costs 28 to 35 pounds."
"When we arrived the driver asked for £64, almost £10 more. When we politely questioned this, he immediately became aggressive and abusive."
"The invoice on arrival showed a lower price and the driver told me that he would charge me more than the price I was told at the airport."