ASK Italian Reviews Summary

Service

Pros:

• "We had a wonderful evening there last night. Staff could not have been more helpful and pleasant."
• "Visited yesterday party of 10 ladies. We had a very warm welcome from manager Rob. Our food was fantastic."
• "The staff was amazing and friendly."
• "Excellent service, pleasant and accommodating to a party with 3 very young children, one of whom is coeliac."
• "The staff make you feel welcome from the start, all ages are well catered for, so it's ideal for families, couples, friends or if you just fancy a quiet meal by yourself."
• "The man who served us was very friendly, polite and helpful!"
• "Staff could not have been more helpful and pleasant. Especial thanks to Alexandra for making our experience so special."

Cons:

• "Waitress was unhelpful and did not apologise for the slow service, until I raised the issues at payment."
• "Terrible Service and when the food came to the table it was very cold although it is supposed to hot food. And waiter wasn’t particularly bothered about it."
• "Due to the slow service and over crowding the experience was ruined."
• "Had a difficult time paying for the food weirdly."
• "Seemed to be a lot of young people working here. Messed our order up."
• "Disgraceful you need more than one waiter and one that is more aware."
• "Service absolutely shocking too busy satisfying their just eat orders and neglecting their customers who dine in."

Food Quality

Pros:

• "The starter was one of the best I have ever had in the World."
• "Even the chips were stunning."
• "Food was delicious. Will definitely be returning and would definitely recommend to other families."
• "Lovely food, good range of dishes and veggie/vegan options."
• "The main meals were delicious too."
• "Food tasted lovely."
• "Beautiful food and friendly staff! Cannot fault the place."

Cons:

• "Incorrect food delivered, order taken verbally without writing down so not so surprised."
• "The mains were quite bland, and not very filling."
• "Calamari was bland, the Bolognese was nothing special and had no consideration for presentation."
• "The garlic bread was practically like biting on rocks, pasta was cold."
• "A very disappointing experience indeed. The menu was generic and unimaginative, whilst the dishes were poorly prepared and presented, tasteless, colourless and exceptionally bland! Prices are high, too!"
• "The pasta dish was small bland and the garlic bread was missing."
• "Tasteless food."

Atmosphere & Experience

Pros:

• "We were seated straight away for a table for two."
• "It looked as though it was getting quite busy and vibrant as we left."
• "The atmosphere was everything."
• "Lovely interior, staff were friendly and informative."
• "Atmosphere very pleasant - busy but could still hear our own conversation."
• "The atmosphere was relaxed and friendly."
• "The atmosphere was calm, a contrast to the buzzing and crowded Wind St."

Cons:

• "The having to use an app for everything system put me off."
• "Went here as we hadn't been for some years. Very cold food was okay."
• "The restaurant wasn't very busy, but seemed understaffed."
• "It took about 20 minutes for them to take the food and drinks order and then another 20 to 30 minutes for the food to arrive and when it did it was all cold."
• "Building work going on, fire alarms going off could not hear each other talk due to noise."
• "Mobile signal reception is terrible and their wi-fi does not help much."
• "The floor hadn't been cleaned as there was still debris under the table and we were the first guests to arrive."