Zizzi - Cardiff Mermaid Quay Reviews Summary

Food Quality

Pros:

• "Food and drinks were great."
• "The food from the starters to the pizzas was really lovely, fresh tasting and hot."
• "The lasagne is delicious."
• "However the 2 pizzas we ordered were spot on and couldn't fault them including the prawn starter."
• "Food was excellent. Gluten free offers were good and children's menu was available."
• "The bread on the starter was incredible!"
• "The food was amazing."

Cons:

• "Food was cooked reasonably but garlic bread was burnt."
• "Chicken pasta tasted strange and couldn’t be eaten, green veg also inedible."
• "Unfortunately, the pizza turned out to be very dry."
• "The pasta tasted flat, no sauce and uncooked, all I can taste was starch only."
• "Chicken Risotto was quite disappointing as it wasn't creamy as a risotto should be."
• "Got to be the worst meal we have ever had out. Calamari starter was chewy and obviously frozen and thrown in the fryer."
• "The starters were awful as well, the presentation was careless and the taste was no better."

Service

Pros:

• "Satisfied with the service and the portions."
• "Waitress Natalie was very friendly and more than helpful throughout the start."
• "Came here recently on 2 occasions and both meals were fantastic, the staff were really pleasant and helpful."
• "The server was attentive and pleasant when taking our orders."
• "The staff are friendly and were attentive to the needs and requests they received."
• "The waitress and waiter were lovely and helpful."
• "The service from the very friendly water was eccellente."

Cons:

• "Service left a lot to be desired."
• "Not one staff member offered to check if we wanted more drinks or if our starters were okay."
• "Service however was poor and slow."
• "Staff wasn't even interested in providing reasons for the delay."
• "Horrendous service today! As a family of 5 we were taken to our table and then left for 45 minutes!!"
• "Very poor from zizzi, made a booking arrived to be told they are short staffed so will need to wait 1hour to be seated."
• "Extremely unprofessional staff."

Ambiance and Cleanliness

Pros:

• "Lovely place to eat with a great atmosphere."
• "The feel of this place is amazing and chilled and the staff are professional yet friendly."
• "So welcoming and such a lovely environment to go out for a meal."
• "Restaurant is in an excellent location with views of Cardiff Bay. Spacious and modern with lots of light."
• "The restaurant is set up very well and has a modern feel to it."
• "The restaurant is bright and airy with wonderful views over the Bay."
• "Such a beautiful setting and lovely open fire oven."

Cons:

• "I also do not like eating off a piece of wood. How do you clean wood for the next person?"
• "Staff did not clean tables quick enough so seagulls were attracted to leftovers."
• "Not so good a location needs to be more hygiene friendly, it's not nice to see so much bird poo along and on the windows."
• "The toilets were not clean at all, the sinks were dirty and there was no toilet paper."
• "The place was filthy also judging by the dirt on the lighting and window ledges not to mention under the tables it hadn't been cleaned for months."
• "Tables are filthy and uncleared with seagulls everywhere."
• "The toilets tell you a lot about a restaurant and they again were filthy."

Management and Staff

Pros:

• "Our waitress was lovely and friendly."
• "The most friendly and wonderful staff and the quality of food is always excellent."
• "Staff are so helpful and friendly, it was a refreshing experience."
• "Staff were brilliant and very helpful."
• "First time diner at zizzis Alex and Alicia were my servers for tonight absolutely brilliant costemer service and really quick service also they have both made my night and ill be sure to dine here again."
• "Sean was our waiter and was friendly and welcoming."
• "The service was brilliant, he made so much effort for my friend’s birthday."

Cons:

• "Despite this tried to go a third time wed 3 April 2019, however were turned away because we had not booked... AND THE RESTAURANT WAS AT LEAST HALF EMPTY."
• "Poor service. Romi was the only helpful member of staff."
• "Our waitress was rude, she seemed new but didn’t have any manners or didn’t speak to us at all."
• "They seriously need to think about re-training their staff."
• "Dirty cutlery and glasses, couldn’t get served."
• "Absolutely terrible customer service was encountered yesterday afternoon."
• "The manager was rude and didn't take allergens seriously."