TGI Fridays - Gateshead Reviews Summary

Food Quality

Pros:

• "The burgers are very tasty it's definitely down to their unique sauce which is amazing dipped with chips or lathered on the burger."
• "The starter sesame chicken was to die for crispy and saucy... and the sauce WOW! It’s unreal, the portion was also really decent."
• "Our food was delicious too and we all wolfed the lot."
• "The steak fries was good. So were the sesame chicken strips."
• "The Mon-Thu set menus are the star attraction, you can get a lovely big meal for a good price. The full rack of ribs is to die for!"
• "I had a full rack of baby back ribs, with Jack Daniel sauce, fries, sweetcorn and coleslaw. Absolutely delicious."
• "Jack Daniels chicken starter is lovely had it the last visit too plus the steak with the Jack Daniels sauce could do with a little more sauce in the dish in my opinion partly because it's glorious."

Cons:

• "Extremely expensive bland food. They are charging Rolls Royce prices and supplying Skoda food."
• "Drab poor quality food, drab surroundings."
• "Burger was very bland and dry."
• "Too expensive. For a £18 burger I expected much better."
• "Food was nothing special, and service didn't stand out either."
• "The food was of poor standard the place wasn't very clean."
• "Sadly the food was terrible. The chicken was dried out and the corn on the cob was soft and discoloured."

Service

Pros:

• "Staff were very friendly, our drinks were great."
• "Management team was brilliant and tended too all the needs."
• "Staff were attentive and service speedy."
• "Really quick service, and the staff were very friendly."
• "Service was great... really tasty food."
• "Good service, not hiding around the corners."
• "Very attentive and we had a fantastic meal."

Cons:

• "Daughter 13th birthday, when booking I let them know also in the notes online... They didn't read any of the notes."
• "The duty manager appeared we told her what was wrong and she said we use microwave rice because it is easier !!!"
• "Very disappointed with the quality of food and the approach from management."
• "Service was awful! Arrived at 2pm, place was empty."
• "It took 2 hours for a starter main and dessert."
• "Awful. Wouldn’t return. We walked in and sat down. No one was around to offer a menu."
• "At no point did any member of staff asked how the food was."

Atmosphere & Decor

Pros:

• "Great atmosphere, great food, great staff. Highly recommended."
• "The decor is very TGI American style and looks great! There's even a New York taxi outside!"
• "Buzzing atmosphere, good food and fantastic customer service from start to finish."
• "The atmosphere was great in the restaurant."
• "American themed diner. Loved the yellow taxi parked outside as we walked in."
• "Fabulous dining experience, you can tell a great deal of effort has been made to accommodate social distancing yet provide first class service."
• "This was the closest to original experience; good service and nice atmosphere with sensible safety measures taken."

Cons:

• "The place is nicely decorated, but the air conditioning was keeping it so cold that I went back to the car to get my jacket."
• "No atmosphere, staff were cold."
• "Used to be a regular visitor at TGI's years ago, but now the atmosphere has gone, the staff hardly crack a smile."
• "We’ve noticed a huge decline in the atmosphere, the staff are miserable."
• "It was freezing inside the restaurant no heating on."
• "Whilst my self and my partner was sat having our meal all we could hear was staff shouting in the kitchen/swearing."
• "If you want your chicken to taste like charcoal this is the right place for you."

Value for Money

Pros:

• "Prices are average for what you get but the points make it worth it."
• "Not cheap but affordable. I'll go again for those tastes."
• "The food is great and reasonably priced, would recommend."
• "i was avoiding this place because of what it was and i saw the prices i was on a budget. however, i came in for the 9.99 deal and found it to be excellent."

Cons:

• "Not a true reflection of quality versus cost."
• "Shame the prices don't reflect the standard of food and service."
• "Definitely overpriced for the quality and quantity of food offered."
• "Very tough - I suspect very cheap cut also!, rest of food didn't live upto the expectations of the menu."
• "Presentation for £10.50 is very poor and to charge £4.20 for one 330ml bottle of Fanta is a joke."
• "Only negative would be the price increases but I guess that's the norm these days."
• "One pint of Peroni, a glass of diet coke, full rack of ribs tasted ok however must of been a rack of ribs off a mouse 'it was tiny', sesame chicken bits £40 day light robbery."