Floral Pavilion Theatre Reviews Summary

Service and Staff

Pros:

• "All of the shows have been brilliant. They've all ran smoothly and the staff are lovely."
• "A special thank you to Simone, who looked after us really well."
• "Great service from staff. All very friendly."
• "The staff are very pleasant and helpful."
• "The staff dotted around the building are always helpful and professional."
• "The service off the staff from walking through the theatre doors is fantastic."
• "He was dressed immaculately, hair very tidy and his manners and respect for customers was brilliant."

Cons:

• "The staff were rude the house manager obnoxious."
• "In 15 minutes of waiting for my family I saw various members of staff walk past and all ignored it."
• "No offence to the staff, but I've never seen such disorganised chaos at a busy event!!! Need a better system!!!!"
• "The staff were tired and badly prepared for this and cannot be expected to shoulder the blame as they were only carrying out what they were instructed to do by the management."
• "If the staff could just watch the audience not the show."
• "The Floral Pavilion staff were rude and I was told a categoric 'no' as I agreed to the t’s and c’s when booking (before i was in plaster)."
• "Bar customer service leaves a lot to be desired."

Food and Drinks

Pros:

• "The food and the service were excellent."
• "Excellent Antiques Fair today, found really nice things and bought them, good selection of everything, well presented, stall owners polite and all prepared to barter and give a fair price for their goods, well worth a visit and I will definitely go again."
• "Pre show meal was beautiful and restaurant has fantastic views out to sea."
• "The cakes, scone sandwiches and sausage roll were delicious, fresh and well presented."
• "The meal fish&chips were freshly cooked and presented well."
• "Thoroughly enjoyed both the show and the pre theatre evening meal. Food was delicious and the service excellent."
• "Food very nice, live music whilst looking over the mersey excellent."

Cons:

• "We were disappointed with the food."
• "Well what can I say, absolutely VILE FOOD!!!"
• "Meals were not served as hot as they could have been."
• "£2.95 for a piece of toast."
• "Food was rubbish stale bread, salad not fresh so it was left, waiting time was far to long."
• "I chose a falafel and hummus club sandwich and was really disappointed with the freshness and quality of the food I was served."
• "Called in cafe for coffee and fish and chips the fish was soggy and the batter should have got sandwich cakes were nice."

Facilities and Accessibility

Pros:

• "Every seat have a great view, as it seats just over 800 people."
• "A great theatre for children's shows as all the seats have a good view."
• "A fantastic venue, there is not a seat in the theatre with a bad view."
• "The Floral Pavilion is spacious, modern and well laid out."
• "The stalls are well laid out and easy to access even for less mobile people."
• "There is a larger than average lift from the ground floor to first floor."
• "Excellent facilities and help for disabled visitors."

Cons:

• "The setting for the play was at the back of the stage which meant we couldn't see properly what was going on."
• "Only downside is only one set of toilets which makes for some mean queues in the intervals."
• "The only downside is that there appears to be no air conditioning."
• "The seats are quite tight if you are of a larger build."
• "People in wheelchairs or unable to stand completely disregarded as couldn't see a thing."
• "We had front row seats but unfortunately a good portion of our view was obscured by stage equipment - not advised of this when purchasing our tickets."
• "They are not dog friendly though. Well, not upstairs when they have craft fairs on."

Value and Pricing

Pros:

• "Food and drink not too badly priced."
• "More then reasonable prices in the cafe."
• "Good value for money all around!"
• "Service was excellent and reasonably priced."
• "The food was nice - my salad was good and only £5.95."
• "Good free parking just outside the theatre."
• "You can book a pre theatre meal at a reasonable price."

Cons:

• "The drinks are too expensive."
• "Very expensive for a poor evening of entertainment."
• "It cost 5p shy of £3 for a latte in a take out cup that is more like half a mug in reality."
• "The drinks were overpriced! £32 for 2 pints and 2 G&T’s, served in cheap plastic cups with no ice or lime!"
• "Very disappointed with the prices I expect to pay more when coming to these places but £43 for a bottle of Prosecco was shocking and on taste it was cheap and nasty."
• "Merchandise on the steep side, could do with some more affordable options included."
• "Bar was limited in choice, ridiculous queue, (2 staff, one needed more training) horrendous prices."