Malvern Theatres Reviews Summary

Facilities

Pros:

• "The Malvern Theatres are superb. They provide shows, plays, concerts, recitals and operettas to suit all tastes."
• "The theatre is very modern and the foyer big and airy."
• "Plenty of seating in the bar and outside. Lift clearly marked."
• "The restaurant is nice, the bar is good, the queues always seem to move quickly, yet the staff never seem rushed."
• "A nice theatre which overlooks the park at the back."
• "The theatre is very spacious with plenty of leg room."
• "Good Italian restaurant. Great ambience and nice food."

Cons:

• "Lovely old theatre however no air conditioning, very poor parking in areas and small bathroom facilities results in no 5 star rating."
• "The seats are small and not much leg room so that people really invaded your body space."
• "Paying a premium price to come out at the end needing a chiropractor is not much fun."
• "For people with walking difficulties with no blue badge it really is a challenge."
• "There is a lot of structural work going on at the moment so things aren't brilliant inside."
• "Very nice theatre however with current ongoing works to front of building departing after an evening show very precarious having to find way via park which not lit!"
• "The theatre was really hot even though the air conditioning was on apparently."

Parking

Pros:

• "The 2 car parks on the road behind the theatre have always had plenty of spaces and the evening charge of £1.50 is so modest."
• "Parking nearby is not a problem."
• "Parking is always an issue but plenty of on road free parking."
• "You can order a drink for the interval at the bar and parking is very convenient."
• "Easily accessible, plenty of parking within short walking distance of venue."
• "Street parking reasonably close for free is available as a benefit."
• "Parking at the carpark across from Splash was £2 for 4 hrs 👌"

Cons:

• "Parking was awful, had to park in the street a fair walk away, and we got soaked walking back."
• "We took our daughter to the pantomime and it was amazing, the food is quite pricey at the time of writing just short of £4 for a small box of popcorn. I must warn anybody visiting though parking is a struggle with very limited spaces."
• "Sometime parking can only be found a distance from the theatre so allow time for this."
• "Very good quality plays put on here, but the parking round the front is abysmal."
• "One issue though: the Parking!"

Customer Service

Pros:

• "The service was friendly and very efficient."
• "Thank you all at Malvern Theatre for being so helpful, efficient and professional within your role, from programme sellers to restaurant and theatre staff."
• "Staff were lovely, so friendly and helpful."
• "The staff are excellent."
• "The staff are extremely polite and friendly and the auditorium and the facilities are clean and comfortable!"
• "Wonderfully helpful staff and volunteers and a fabulous variety of acts and productions."
• "Always a good night out with helpful staff and volunteers."

Cons:

• "Officious woman at the bar stopped us ordering interval drinks and snatched away the order slips, very poor customer service and no proper explanation."
• "The staff weren't awfully friendly."
• "The bar staff were so slow and didn't seem to know their jobs."
• "Only one staff member at the bar serving ice cream and drinks, which made the queue very long."
• "The manager needs to learn some customer service skills."

Value for Money

Pros:

• "Fairly cheap, especially if you're a student, child, or over 60."
• "A good selection of food is available and the prices are reasonable."
• "Reasonable prices for 60 and over!"
• "A lovely theatre with a splendid terrace overlooking Priory Park. I found coffee and cake to be reasonably priced."
• "The shows they put on are first class and good value for money."
• "London quality shows without the added on costs of traveling to the capital."

Cons:

• "Just make sure you buy your snacks before you go or you'll find yourself ripped off."
• "Honestly 14 pound for 4 bottles of pop seems a bit extreme."
• "I cried as I was charged £3 for a bag of sweets, the staff should be on horseback and wearing masks."
• "The food is quite pricey at the time of writing just short of £4 for a small box of popcorn."
• "At the intermission I bought a 500ml bottle of Diet Coke. £3-50!! That is scandalous and more expensive than at a motorway services."
• "Rip-off 12.5% booking fee whether you buy online or at the ticket office!"
• "Only gripe was they took all drinks orders, massively overpriced then said afterwards you can't take them with you to the show after you had paid!!!!"

Accessibility

Pros:

• "Plenty of seating in the bar and outside. Lift clearly marked."
• "The theatre is very spacious with plenty of leg room."
• "A special mention for the comfort of those Cinema Auditorium seats (!!) large, cosy, plenty of leg room for tall people like me."
• "Loved the comfie chairs and extra leg room."
• "Wheelchair accessible throughout though you sometimes have to take a long route."
• "Unobstructed views of the stage in the stalls."
• "The auditorium is a little tired but excellent leg room at comfortable seats."

Cons:

• "For people with walking difficulties with no blue badge it really is a challenge."
• "Although has lift for disabled there are still a lot of lips on doors and carpets which made getting a wheelchair over them hard."
• "Appalling entrance arrangements if you have any mobility issues."
• "At interval when asked if instead of sitting in my seat could I not sit in my wheelchair at the back or even in two seat that were vacant at the front I was told no."
• "Loos are very low. Very hard to get up with a broken hip. Really need disabled loo with been rails."
• "Seating in upper circle is awful. Seats are not staggered so that you can see the stage between the people in front of you."
• "The only downside was the one renovations making access difficult, especially for my elderly mother."