The Grand Theatre Blackpool Reviews Summary

Theatre Experience

Pros:

• "Absolutely beautiful theatre indeed, a real little gem."
• "The performances are absolutely top tier, from plays to ballets to pantos."
• "Great view of all the stage from the Dress Circle."
• "Staff were really pleasant and helpful."
• "The inside is perfectly ornate and ostentatious."
• "Such a lovely, beautiful theatre with feasts for the eyes everywhere you look!"
• "The Grand is an absolute gem in the crown of Blackpool entertainment venues, it has classic decor and the feeling of something exciting to come when sat in the seats."

Cons:

• "They were just very disorganised and unprofessional."
• "The Theater staff themselves, when we arrived they seemed flustered as if it was unexpected for people to go."
• "Make sure you are on time otherwise they don't let you in and you have to watch on a screen in the stage bar for approx 25 mins."
• "The toilets were not flushing and no running water to wash hands, only hand sanitiser in each wash basin."
• "Please be more robust on the annoying people who are drunk, talking in the middle of the performance and going to the toilet every two minutes."
• "To whom this may concern!! when visiting this evening to watch Abba Mania we were approached by the 'fun police' and were told to stop talking as she could hear us at the back."
• "The only thing I found was the seating structure was so strange, why are all the even numbers on one side & all the odds on the other?!"

Seating and Comfort

Pros:

• "Seats are comfy (a bit like arm chairs...we were in the upper circle)."
• "We were up in the gallery, and still got a good view."
• "Staff very helpful. They put us in a box near the stage which was fantastic."
• "A beautifully restored Victorian theater that is big enough to get some crowd excitement, but small enough so everyone has a great view."
• "The seats are comfortable, and leg room is fine."
• "Very comfortable seating."
• "Seats are roomy and you get a great view in the stalls."

Cons:

• "However, you'd be more comfortable in an iron maiden than the seats that they've installed."
• "Giving The Grand Theatre 3 stars coz the seats aren't the best. May as well be stood up. And they don't lift up either, so everyone has to move for people to get to their seats."
• "The top gallery seating was very uncomfortable, shocking in fact. Bench style seating with no back support and barely any leg room."
• "The only downside for us was that the seats are very hard. They need to be upholstered with softer filling, for a more comfortable experience."
• "The seats are a bit too close together and there is no air conditioner but I think that is due to prohibit action of destruction of historical pieces."
• "The only down side is the seats are uncomfortable, some people I saw had taken their own cushions."
• "We were seated in the Gallery and disappointed with the very basic bench seating."

Staff and Service

Pros:

• "Staff in the bar very pleasant and cheerful."
• "The staff are also all so lovely and helpful."
• "All of the staff were really helpful and friendly."
• "I just love this beautiful little theatre so much, it is stunning the shows are high quality and the staff are so warm and friendly."
• "Friendly staff who seem to blend in with the character of the building."
• "The staff were friendly, it's easy to find in a great location."
• "Staff very friendly and helpful."

Cons:

• "staff member on ticket kiosk needs to be bit more polite."
• "The theatre was way too hot no doors were even opened to help nor any aircon put on when we approached a member of staff about this they didn't seem to care."
• "Visiting with a disabled person in a wheelchair, the experience was not without difficulties."
• "The thing that spoilt it was people directly behind and 3 rows back rustling sweet bags all through it."
• "However, I went to the bar during the interval and took a while to get served, some people getting served before me although I was waiting longer."
• "Mixed response it is what it says on the tin it's just stuck up angry staff with no tolerance for some disability was shocking."
• "The support staff were a bit lacking, only one person on the bar a interval and they closed the refreshments in the theatre too soon before the production starts."