Slug & Lettuce - St Mary St Cardiff Reviews Summary

Food Quality

Pros:

• "The dishes were all ‘picky plates’ so small portions to try different things and didn’t take long to be brought out."
• "I had the crispy shredded chicken noodle salad, husband had the tofu noodle salad, both of us said these were the nicest salads we’d ever had, incredibly delicious."
• "The food was great."
• "The food was lovely and supplied with plenty of drinks."
• "This has the best bottomless brunch you can ask for. Never waited for a drink and the food is really good too."
• "The burger was banging btw."
• "My partner and i ordered food which arrived no longer than 10 minutes and the food was delicious."
• "The food and drink were lovely as well as the decor and cleanliness of the place."

Cons:

• "The food was all incorrect. We were late for our next activity because of this place and tbh it was a hen do, so should have went smoothly."
• "The actual cocktail making felt rushed when the host actually turned up at the table and when food finally arrived we were missing items."
• "Ordered a halloumi and chips meal. It tasted really bad and they refuse to exchange it saying that it was ‘just something wrong with my taste buds’ so rude!"
• "The food also took a very long time to come out which caused a delay in getting to our next venue we had booked - this lead to use losing the table as we’d been put down as a no show."
• "The £30 xmas brunch is NOT WORTH IT if you're vegan or don't happen to be an alcoholic!"
• "Myself and my friend booked for a bottomless brunch, served by Layonie. She was extremely kind and professional, and ensured what we were always topped up with drinks."
• "Only 2 waitresses serving the whole floor, so very poor service and couldn't get the bottomless drinks when our glasses were empty,as they were busy looking after customers."
• "Unfortunately I see that I was charged twice. I go to see a waiter who tells me to retry the payment and that I should receive my money back (which I'm still waiting for)."

Customer Service

Pros:

• "Our server Libiana was super friendly and helpful and definitely added to our experience."
• "Thank you to all the staff, who are so friendly and welcoming."
• "Geraint our server was so helpful and friendly he really made our day."
• "Our server Eleri was brilliant - very attentive and chatty."
• "Our host kyle was outstanding he absolutely went above and beyond to provide the best service."
• "We were served by the lovely G who provided speedy and smiley service."
• "Brilliant customer service. We were served by Lib and she always made sure we had our next drink ready."
• "Very friendly and attentive staff especially Jim!"

Cons:

• "The service behind the bar was so so slow. No urgency from the staff at all."
• "We were asked to move because we had empty glasses in front of us. We had ordered drinks on the app 30 mins before and they hadn't arrived yet."
• "We had to keep asking our host Geraint when we are going to start cocktail making, because he kept wondering off for no reason."
• "The staff are slow, ignore the males just spend there time making cocktails. Rude and can’t work out who’s next that’s a bad management."
• "DO NOT BOOK COCKTAIL MAKING! Our host (Geraint) kept wondering off. We kept having to ask him when we were starting."
• "There is no service on the table. You have to bring your own drinks at your table."
• "I was asked by slug and lettuce why my review was 'horrendous'."
• "As me and my friend (the birthday girl arrived) we were taken to our table by a young lady who told us that she would send someone else over to take our order."

Ambiance and Decor

Pros:

• "It is decorated nicely and is really spacious which is good."
• "The atmosphere was amazing."
• "The brunch was great and such good value!"
• "Lovely bar, complete change from the previous incarnation."
• "Stunning experience at the bottomless brunch, never left without a drink."
• "Excellent service, very attentive."
• "We did bottomless brunch, and considering he was rushed off his feet our glasses were never empty."
• "The cocktails were lovely."

Cons:

• "Horrendous. When we first arrived was taken to top floor, no sooner had we settled was asked to move."
• "I was so embarrassed and felt we were picked on as we looked like the people least likely to make a fuss."
• "The cocktails were okay but not as good as the last time and there was hardly anything left on the menu."
• "I wouldn't come for food, we dropped in for a light bite and it was all really poor quality and very chainy."
• "Didn't remeber ordering non alcoholic!"
• "We were invited to a taster night before we place opened and I must say the place is beautiful."
• "Absolutely love this new slug and lettuce in Cardiff, the decor never fails to impress."
• "Had a wonderful night out on Friday with my mates for his birthday, I didn’t book a table or anything but when I mentioned it was my mates birthday they understood."