The Boat Club & Tomahawk Steakhouse Reviews Summary

Food Quality

Pros:

• "Called in for lunch with family main meal was absolutely delicious decided to order desert staff checked deserts were available and placed and paid for order."
• "Food and drinks were just perfect!"
• "The food was beautiful, the service faultless and it was worth every penny."
• "Food was absolutely delicious, the staff/kitchen accommodated for my brothers needs (he’s a very picky eater)"
• "The food was incredible and the service was top notch."
• "The food was amazing (so good I forgot to take pictures before I wolfed it down) but I would highly recommend the Korean Fried Chicken 👌"
• "Food was fabulous, I did not expect it to be so nice."

Cons:

• "The food was poor and inedible, I had the chicken shawarma board, I couldn't eat the chicken at all."
• "The steak was awful. Ribeye had absolutely no taste at all and no rendering on the fat. Just chewy, tasteless rubber."
• "The food does look good. however, is horrible."
• "Food is well below par with unwashed salad (where you can feel the sand in the lettuce grind against your teeth) and runny sweet chilli sauce that is too hot to be edible."
• "Food is not great ......not a single dish ordered by anyone on the table had wow factor in taste."
• "The food was just ok we had duck tortillas."
• "I have to say I've never eaten a steak sandwich so gorgeous it was really tasty."

Service

Pros:

• "Its always got a good atmosphere here."
• "Service, by Phil, was excellent."
• "A massive shout out to our server Robyn who was amazing and really made our experience even better she is a diamond and a credit to you all."
• "really friendly staff with a relaxed atmosphere an inviting venue where we lost track of time and enjoyed ourselves longer than we originally intended to."
• "Staff were great, no waiting for drinks etc."
• "The staff where friendly and very accommodating."
• "Staff are welcoming friendly and helpful."

Cons:

• "Nice location but overall experience ruined by incredibly unfriendly and awful staff."
• "terrible and rude staff, that can’t deliver the correct order."
• "Avoid, over priced drinks, young uninterested staff who cannot take a simple drinks order."
• "Absolutely shambles service."
• "The service was very slow and took them 25 min just to take our drinks order then a further 10-15 min for food orders."
• "Terrible experience. They were so rude to us and our well behaved puppy Callie, the Dalmatian."
• "Sat at our table for 10 minutes before any staff looked in our direction."

Atmosphere & Location

Pros:

• "Sat on the roof terrace overlooking the river it was beautiful."
• "The area was lovely and cool in the hot weather."
• "Nice ambience and good service."
• "Great views of Elvet bridge can be seen from the bar."
• "It's lovely inside very modern, with a veranda with outside seating that overlooks the river."
• "It was lovely to sit outdoors by the river, next time we are in Durham, we will visit again."
• "Beautiful scenes outside and on the terrace."

Cons:

• "WANT A FLAKE WITH THAT, me and my wife attended this high rated steak house, when some scruffy guy with a beard poured me a pint in the club, which was a joke to say the least as the head could of been a ice cream, not to mention the atmosphere was terrible and the toilets were disgusting."
• "good views of the river. but tacky decor."
• "Over rated, over priced and how come when you dont book but turn up and all tables empty but still get refused?"
• "It's set down on the riverbank so unless you know it's there it's not immediately noticeable."
• "Some steps need to be climbed to get in so not wheel chair friendly I'm afraid."
• "Lovely in the daytime but rowdy at night."
• "We sat with our coats on as it was that cold."

Price & Value

Pros:

• "Prices were a bit steep but not the worst."
• "Great bar, great staff, the drinks are a little above average price wise, but everything else makes up for it."
• "It was a bit pricier than I would normally want to pay about £12 for the meal and a drink but it was so worth it."
• "Four of us took advantage of the Durham Restaurant week and had a splendid 3 course lunch for £20. An absolute bargain. The steak was superb and all the courses were tasty and plentiful."
• "Final bill was very reasonable for 10 people, I'd try again 😀"
• "Reasonably priced."
• "It was absolutely beautiful and we will definitely be eating there again next time we go to stay in Durham."

Cons:

• "For the price you pay here its terrible."
• "Doubled their prices as the calendar had flicked over to December. £5 a pint for ordinary IPA highly excessive."
• "Have to say I was a little disappointed. Side dishes very small, though the value was very high and quality low."
• "It's way over priced for what you get."
• "The price is not really reasonable considering the quality and the quantity of the food."
• "With drinks & extras can add up to a pricy meal depending on what you have."
• "No toilets available for a five year old that I had said. Will never go back to this place."

Accessibility & Hygiene

Pros:

• "Highly recommend and easily accessible via Price Bishops carpark."
• "Hygiene was very good and excellent service from the young ladies at the bar and on the door."

Cons:

• "Total disgrace the doorman taking a pop at a punter for doing what people have done for years in Durham on a hot day by jumping in the river ...doorman should have his license revoked."
• "Disgusting disables toilets. In the other toilets there were no toilet roll and one ven missing a toilet seat!"
• "The old menus were greasy, everyone touching them, with food marks on."
• "Wouldn't recommend it, especially in this period as I think they don't really protect the staff nor the customers."
• "No toilets available for a five year old that I had said. Will never go back to this place."