Alpha Batteries Reviews Summary

Customer Service

Pros:

• "First class service, easy to order and shipped next day."
• "Rung and told Alpha what I was looking at, then asked whether this would suit my needs, was put through to a helpful guy who suggested a different battery from the same manufacturer."
• "John replied to my email and advised on the best battery for me, no hard sell just clear plane advice."
• "I spoke to a very helpful man called Scott, he not only knew about the products but had also fitted them so his advice was invaluable."
• "John from Alpha batteries really went above and beyond to ensure any issues were rectified and bent over backwards to help."
• "The person on the phone was excellent, so helpful and wonderful to be able to talk to someone and get the answers I needed."
• "Scott is the standout superstar at Alpha Batteries. On countless occasions pre and post purchase Scott has gone above and beyond to ensure we are correctly configured in terms of hardware AND software."

Cons:

• "Do not buy anything with these jokers. Made an order for next day delivery and 3 weeks later it still hadn't arrived."
• "General all round disgusting customer experience and late delivery."
• "So order before 3 pm for extra charge for next day delivery and ... no delivery for next day, no tracking for already 2 days."
• "Batterys dumped by gate, one appeared to be leaking a bit, a year later their a cell or more down. Try and get in touch, forget it."
• "The cheaper option has now cost me £100 pounds more than anticipated when I walked through their door as they cannot replace the duff recon battery with a similar good recon one."

Delivery & Packaging

Pros:

• "Both batteries arrived the next day, coming in well packaged boxes and had strong plastic bubble type bag inside."
• "Prompt delivery."
• "The battery arrived next day even though I didn't pay for premium delivery."
• "The batteries arrive on time, very well packed."
• "Super fast delivery.....battery arrived safely packaged in less than 24 hours."
• "Arrived promptly, as expected. Very well packaged."
• "Fast delivery and well packed."

Cons:

• "Ordered a solar panel that arrived damaged."
• "Our solar panel kit arrived and unfortunately was smashed. Emailed Alpha and they sent out a replacement that day."

Product Quality & Price

Pros:

• "Highly competitive prices, reliable products with up to 5 year guarantees."
• "Very reasonable price, cheapest by far. Excellent customer service next day FREE delivery."
• "Great local company offering very high quality batteries at a very competitive price was even cheaper than the internet which is rare these days."
• "Purchased 4x AGM lead carbon batteries at a cheaper price than anywhere else with free delivery."
• "Best deal I could find for my e class Mercedes stop start battery."
• "Very good service and a very good product and price, much cheaper than the last battery I brought from a well known store."
• "Fast efficient service Bosch, quality car battery at a fair price."

Cons:

• "I have now had 3 batteries from alpha. 2 x 6volts in their own brand. Both failed. Also 1 x Lucas 12 volt bought for an old Bentley. Failed after 6 months and tested and confirmed by a garage advising it wouldn't hold charge."