"The whole team were brilliant and so helpful and made the whole process really easy."
"Staff lovely and very helpful!"
"Staff are very helpful and friendly."
"All pleasant and cheerful, always friendly and chatty."
"Everyone was very nice and friendly and even though Derek was busy when i asked could i have a photo with him it wasn't a problem."
"The girls in the office were a great help and friendly too."
"Staff friendly and helpful, very approachable."
Cons:
"Auction house administrative support is very poor, tried to register my card but was unable due to a software issue."
"Your customer relations definitely need some working on!"
"The way we were spoken to and treated by the owner over a parking issue was despicable."
"These guys are total crooks."
"On tv they are probably the nicest people in the world but in reality they are very rude and arrogant people."
"Extremely rude & arrogant staff on the phone."
"The lady was abrupt and rude saying ask outside again but then sent back in to her she said wait here then waited for a long time."
Facilities and Accessibility
Pros:
"Set in a very nice village setting, plenty of public parking in the village of Thornton le Dale and plenty of coffee and eating places."
"Although it rained all the way there and back I wasn’t disappointed with the village itself, or the old fashioned courtesy shown by other road users whilst in the village."
"Thornton-Le-Dale Village great for an explore; the 4 of us enjoyed Fruit Cake & Cheese."
"The village of Thornton Le Dale is a beautiful place, there is a large car park within easy walking distance to the village."
"The Village is very quaint well worth a look around."
"Great little village, was walking along the road and woww there's Derek great genuine guy just like he is on TV."
"The village is stunning."
Cons:
"Disappointed. Not allowed to look around Pickering site-for insurance purposes apparently."
"All the cars were literally packed together so tightly with 100mm between them and rammed right up to the walls so you couldn't see the car or even open the doors."
"You didn't need to book although it says you do, very large warehouses are full of cars but so close it's difficult to check them out and they are locked."
"Sadly the museum was closed and the most interesting auction vehicles are behind locked gates at the back of the premises."
"Use the main village car park though don't try park outside or on the streets nearby."
"Unfortunately the museum was closed."
"Why no access for powered wheelchairs to Thornton le Dale showroom door?"
Experience and Atmosphere
Pros:
"What a great place, was so nice to see that Derek and all the staff are so affable just like the show suggests."
"It's the home of the yesterday channels BANGERS AND CASH!!"
"As good as it appears on tv. And equally as pleasant as they all are on tv."
"If you’re a fan of the show, a visit to this place is a must."
"Really interesting looking around and seeing all the familiar faces from the TV show."
"The friendliness of Derek and co. led me to return with a friend to visit the museum and auction."
"Brilliant place. Derek couldn't have been more helpful and friendly."
Cons:
"Nothing more than a tourist shop filled with tat."
"The gifts were tacky cheap and nasty on the whole."
"It’s all an act!"
"So disappointed... After watching this program on tv we decided to make the 450 mile journey up there for a visit... public not allowed into the museum!"
"It is now a souvenir shop full of the usual cheap tat."
"Very disappointing that they don't make it clear on their website that you can no longer view cars at this showroom."
"Unexciting and a complete let down."
Value and Merchandise
Pros:
"It's a pound to look round the museum which isn't really a museum it's the cars to go through the auction but I understand the pound goes to charity so I'm more than happy with that."
"For £1, which goes to charity, you can walk round the museum and all the cars for sale."
"Definitely worth a visit to Mathewsons, reasonably priced gift shop with something for everyone."
"Loved this place oldy worldy, great shop with loads to choose from with very reasonable prices, lovely friendly staff."
"The car achieved more than I had hoped for on the day and settlement into my bank account was swift and straight-forward."
"The merchandise in their gift shop is very reasonably priced and given the kindness shown by the family and staff, I was more than happy to buy a polo shirt and mug to mark my visit."
"Had some lovely items to buy inside from marketing items for the show to petrol cans and signs."
Cons:
"The ultimate petrol head destination, fascinating and varied selection of vehicles, regular auctions with very reasonably priced cars."
"Travelled over 100 miles to visit, to find the shop full of Bangers & Cash merchandise and no real vintage pieces."
"The shop is full of cheap (but expensive) tat like fake oil cans and signs."
"Made the journey then find no dogs allowed in, museum closed and just a handful of iffy cars to look at outside."
"No memorabilia, just Bangers and Cash merch."
"The shop is just rubbish with mass produced and cheap merchandised with no value or purpose."