The New Inn Reviews Summary

Customer Service

Pros:

• "The staff are lovely, friendly and delivered excellent customer service."
• "Lee, barman, was extremely welcoming and chatty, we were made to feel very at home there."
• "The staff here are very helpful and pleasant a credit to the hotel."
• "Staff were very friendly and very helpful."
• "All the staff are so friendly and helpful."
• "The staff are very friendly and are happy to help, they are mostly knowledge on the drinks they are serving too."
• "Staff very friendly happy to chat away."

Cons:

• "Additionally the service wasn't great as they added drinks to our bill we didn't have."
• "The young waiter was a little miserable."
• "Service can be slow and it can be difficult to get a beer order in at the bar."
• "Customer service seemed indifferent / not friendly."
• "Wasn't really made to feel welcome, on arrival we had to ask twice to be shown to the cottage we were staying in."
• "Unfortunately in the evening the staff, egged on by an ex staff member (or so it appeared) carried on a slagging off of other staff members."
• "How unprofessional. Customers don't need to hear all this."

Accommodation

Pros:

• "Our room was spotlessly clean and had a spacious en-suite bathroom with full size bath with shower over."
• "The room we stayed in was clean and comfortable."
• "Room really comfortable and well equipped."
• "Our bedroom was clean warm & comfy."
• "Rooms very clean and presentable on arrival."
• "The room was very comfortable and clean and had everything you'd need for a short stay. The bed was ultra comfortable and I've got to admit it was the best night's sleep I've had in a while."
• "We had deluxe double room with 4 poster bed ensuite very clean and very cosy with coffee and tea facilities fresh towels and hand soaps and shower gels."

Cons:

• "Toilet block on campsite was a tired old ex construction portakabin type which was dirty and had seen better days."
• "Cottage was quaint buy sadly desperately cold. Mentioned it at the bar when we went for food but just got a shrug."
• "The room was clean and comfortable but with dated decor."
• "We had a room in the eaves, and I couldn't sit up in bed without the sloping curtains on my head."
• "The only fault with accommodation was a broken bath panel with very sharp edges and strange set up for shower."
• "Room decor a bit tired and a few little things not perfect hence a four."
• "The rooms could do with updating."

Food & Drink

Pros:

• "Had the brewery tour which included 2 course lunch, beer & a gift pack to take home. Really good tour, more informative than most."
• "Meal was included in our stay, and it was excellent."
• "Fresh food and lovely atmosphere and the local drinks are marvellous."
• "The pub served great ales and the food was fantastic."
• "The food in the pub was lovely, expected tradition pub grub."
• "The food was pub style, a little on the expensive side if I'm honest but very tasty."
• "The food here is fresh and delicious."

Cons:

• "Thought we would cheer ourselves up and eat a meal in New Inn, turned out to be very average and greasy."
• "The food we were served was absolutely unacceptable, it'd be better at a spoons."
• "However Sunday dinner was not value for money."
• "We had a meal with friends that was incredibly over priced and disappointing."
• "Food hardly worth the wait in the end."
• "However, our meals came out without any vegetables and with one small bowl of vegetables to share."
• "The evening meal was lovely all 4 of us enjoyed it, size wise we was all full, the steak pie had large tender meat chunks came with thick cut chunky chips, proper country pub grub!"

Facilities

Pros:

• "Good clean toilets and sinks."
• "Toilets were clean."
• "The pitch was well sheltered and well kept, toilets were clean."
• "Toilets were very clean and plenty of room to pitch where you want."
• "Facilities were rudimentary but clean."
• "Toilets that were available were maintained and clean."
• "Clean facilities outside in a white unit with multiple toilets and sinks and toilet roll."

Cons:

• "If you have a heavy vehicle, you may have issues leaving in wet weather... We had to help push another campervan who'd got stuck in mud."
• "Toilets were very basic, with sharp broken metal exposed in stalls, broken steps up into it etc."
• "Very basic facilities, just toilets in an old portacabin. No showers or washing up sinks."
• "There was also only 2 mins of hot water before it stopped flowing."
• "Shower out of date and was either very hot or luke warm."
• "Wish there had been a shower and hot water."
• "The toilet in the gents could do with a good clean."