The Bear Hotel Reviews Summary

Room Quality

Pros:

• "The rooms are large and spacious, with a decent en-suite bathroom."
• "Although cosy, our room was very comfortable and well furnished and we had a good sized bathroom."
• "Room was lovely temperature and I slept so well."
• "The room was comfortable and clean."
• "Lovely big, comfy bedroom with king size bed & classy toiletries in en suite."
• "Lovely place to stay in the centre of town. The hotel have tea and coffee facilities, good size clean double rooms."
• "Really good nice rooms clean nice deep bath best beds ever."

Cons:

• "Bed headboard in the room we stayed in very grubby."
• "The family room is so run down, from the windows to beds & bathroom.. Windows are all rotted don't dare to open them ah might fall apart."
• "Our room was a bit 'tired', everything was there that we needed but it might benefit from new wallpaper and a paint job."
• "Our room was a bit pokey and basic, even allowing for the age of this historic building."
• "The decor is a bit worn and shabby in places."
• "Could do with some updating, headboards in particular in twin room were old and loose."
• "The room needs some TLC mattress was really hard and uncomfortable."

Staff and Service

Pros:

• "The staff were attentive without being overly so."
• "Warm and friendly staff made us feel very welcome."
• "The staff were attentive and service was prompt."
• "Very enjoyable stay with friendly staff and good food and wine."
• "Staff are all very friendly, polite and very accommodating."
• "The first thing that strikes you is the friendliness of the staff."
• "All the staff we met were great."

Cons:

• "bar staff were a bit absent and we had to go to the main bar to get served."
• "We felt obliged to rush and felt unwelcome at the end."
• "Staff had no interest in serving us at all. Ended up walking out after 30 mins of being ignored by bar staff."
• "It was freezing cold at table no. 1; we asked to be moved to another table and we were but the front bar room was just as chilly."
• "Quite disappointed in the food. A lot of the members complained at the soup which had a very disappointing texture and the vegetables were frozen and not drained properly."
• "The waitress who had taken our dessert order had not been able to provide information in advance about this dessert, a definite training need?"
• "When I questioned the waitress she looked at me blankly, with no idea what to say or do."

Food and Drink

Pros:

• "Good beer from the local brewery."
• "The food was excellent (We had the Chicken and Tarragon pie and a Chicken Burger)."
• "Breakfast and dinner are of excellent quality."
• "As a Coeliac, the separate Gluten Free Menu was really welcome and gave me the confidence to eat here."
• "Really friendly staff, delicious food."
• "Very comfortable bedrooms excellent full English breakfast."
• "Fantastic range of seasonal Wadworth ales amongst others, great menu including a good choice for vegetarians."