Pub On The Pond Reviews Summary

Ambience

Pros:

• "Nice ambience and cozy pub, we could bring our dog which was great."
• "It’s so warm and cozy I feel like I could live there and raise my kids in a healthy and loving environment."
• "The place is well laid out with eating, lounging and standing areas."
• "The place was clean and tidy and the ambient noise was not too bad given it was a Saturday evening."
• "The serene setting by the water added to the overall ambiance."
• "Such a cute pub in a perfect location!"
• "Lovely bar/restaurant, especially during the summer, child friendly."

Cons:

• "Terrible experience again. Drinks put on the table without a word, food slammed down without a word."
• "The conditions of the toilets which are in need of an urgent upgrade they are pretty disgraceful."
• "The pub itself is dated and needs updating."
• "The outside needed a clean up and a clear up, as we left a rat was exploring the outside tables."
• "The place is generally dirty cobwebs in the windows."
• "Dirty tables outside."
• "The seating area was relatively clean, but had mismatched furniture."

Food Quality

Pros:

• "The fish batter was perfect, the chips are cooked lovely."
• "Food is absolutely amazing."
• "One of my favourite pub meals is Lasagne. I've had a variety of good & bad one's in various pubs. The one I had in The Pub On The Pond has to quite honestly be the best I've had."
• "The food is amazing for the value."
• "Food arrived in a reasonable time and was lovely."
• "The food was excellent and piping hot."
• "Food was tasty, came quickly and a great price!"

Cons:

• "The food is cheap, but you get what you pay for."
• "The food was cold."
• "Went there as the menu changed with work colleagues, they serve powdered mash."
• "The burger came plain without sauce and salad as stated, as well as the onion rings missing."
• "The scampi was cooked in very old oil... You could taste grit in the scampi."
• "Food was very over cooked the chicken was very chewy."
• "The pie had 3 lumps of 'beef' inside which turned out to be gristle."

Service

Pros:

• "Great pub with great staff. Helpful and happy."
• "Staff are always very friendly and the place is spotless."
• "Staff friendly and efficient."
• "The staff were friendly and approachable, especially Geraint, who couldn’t do enough for us."
• "Staff very welcoming, food great value for money, piping hot and plenty of it."
• "The staff were friendly."
• "Staff very good and friendly."

Cons:

• "Absolutely SHOCKING customer service."
• "Visited with family for a late lunch on a sunny Saturday afternoon... Only having 2 members of staff working such a busy shift is really poor management."
• "Alwful service. Forgot about our food order completely and was waiting for about 1hr 15mins to recieve food."
• "Terrible customer service to begin with!"
• "Staffs attitude was disgusting and not even as much as an apology just rubbish excuses."
• "They are all so pathetic and rude its embarrassing."
• "Terrible service by the two girls who clearly didn't have a clue what they were doing."

Facilities

Pros:

• "Summer months it has crazy golf and boats on the pond, you could easily spend a good few hours entertaining the children here."
• "Interior is very nice and tidy."
• "Organised the Uni's Cricket Club Christmas dinner event at Pub on the Pond in December and had the best help and service from the staff!"
• "Great location with lots going for it."
• "Outdoor terrace looks over the park, crazy golf, playground and boating lake."
• "Seats inside and out with a boating lake, park and crazy golf."
• "Clean and tidy."

Cons:

• "Boats always have a long waiting time and is expensive."
• "The gents toilets were VERY smelly and could be cleaned more regular."
• "Usually love going here as it great for my boys and family day out but this is the second time visiting in a small matter of time to be charged 11.50 for parking when only there two hrs absolutely rip off."
• "They need money spent on them."
• "The ladies toilets in sorry state, needs some minor repairs."
• "The only downside was quite a lot of litter on and around the outside seating area."
• "No such luck though - this is a Fayre & Square pub, complete with a sticky carpet and looks like it needs a good lick of paint inside and out."

Value

Pros:

• "The food is amazing for the value."
• "Finally, the tab was extremely cheap thanks to the generous specials."
• "The food was fine, a good price and a decent bottle of wine."
• "Staff very welcoming, food great value for money, piping hot and plenty of it."
• "Food was tasty, came quickly and a great price!"
• "Cheap but delicious. Had the lunch deal of vegan meatballs with sauce in ciabatta and omg, it was amazing!"
• "Great service, good food and plenty of choices for drinks. Fantastic value for money with great portions."

Cons:

• "If you are looking for value for money, don't come here.... A tiny plastic cup of coke half filled with ice, £3.05!"
• "A bit pricey for the drinks (£2.40 for a can of San Pellegrino orange and £4 a pint)."
• "£4.50 for a pint of Strongbow Dark Fruits is a bit much."
• "To charge over £10 for this is an absolute joke and although I received a refund I feel that others need to be warned about this."
• "Prices were ridiculas food was the worst food iv ever had out it was cheap the cheese was like plastic."
• "When to call in for a drink and food when the air show was on. Got the kids a can of lemonade each they charged me £6.00 for two cans."
• "This place needs a major makeover..food menu limited..food mediocre at best and overpriced."