Morrisons Reviews Summary

Customer Service

Pros:

• "Always fresh food. Great customer service."
• "A great Morrison's with lots of friendly staff who are always willing to help."
• "Staff are lovely and friendly."
• "Great customer service. Staff are very helpful."
• "Staff are extremely helpful."
• "The people working here are great, and friendly."
• "Very friendly and helpful staff."

Cons:

• "Terrible service at the pizza counter."
• "One of the colleagues looked across and seen that a queue had formed so he decided to go on his break, leaving 7/8 customers standing."
• "Most of the staff are so rude."
• "The lady serving was most unhelpful and seemed to think it ok to send us round the store hunting for a drink."
• "The women at the till were just chatting away making me wait while they talked about their weekend plans knowing full well I was waiting there."
• "Visited the store tonight, very disappointed in the service at the deli she served the people next to us then informed us she was shut there was no sign."
• "Service was painfully slow in the cafe."

Store Layout & Accessibility

Pros:

• "New Store is nicely arranged, good choice of groceries, market Street is good."
• "It is very clean and fresh looking for the new store."
• "Absolutely loved the new Morrisons. Very good shopping experience."
• "The new store is amazing, clean, tidy, very spacious and the vast variety of products phenomenal."
• "Nice and clean and orderly."
• "Having used another supermarket recently, we found this one refreshingly clean and well stocked."
• "Usual full shelves with everything well stocked."

Cons:

• "Difficult to find anything easily as the layout is very confusing."
• "Although this store is nice inside its very rare i can actually go around it as this store only has 1 mobility scooter for the entire shop."
• "Feels trapped with all the Barriers in the shop, NOT NICE."
• "However since the store has been 'revamped' it's shelving, stock & general everything is nowhere near as it used to be, I find myself now having to visit other competitors to buy things this store now doesn't!"
• "Seems to be slowly slipping from normal high standards."
• "The isles are far to close together as they have crammed to much stuff in the place."
• "Just been to the shop in Little Clacton. Although social distancing in adhered to to get into the store once inside it was everybody for themselves."

Cafe & Food Quality

Pros:

• "It has a nice cafe also so you can enjoy a snack and a refreshing drink."
• "They have a good choice of food for eating in the cafe."
• "Good food, great value for money, deals are always good."
• "The Breakfast deals are great as you can select from a snack or full blown breakfast."
• "Cafe serving hot and cold food daily, Sunday lunch is very popular and very tasty."
• "The food hall is fab, a great selection of food, you can also eat outside if you want to."
• "Food is good and the prices are reasonable."

Cons:

• "Was looking forward to the new store's cafe as I used to frequently visit the old one but was disappointed. Not really a cafe anymore. food pretty tasteless and long ques."
• "Ordered a breakfast and poached eggs on toast. None of it was edible."
• "Unfortunately our fry up was served cold, no sausages and cutlery was not clean."
• "Used the Café for a coffee and a sandwich. The coffee ok but the sandwich was very poor, filling did not even reach anywhere near the edges."
• "Ordered a cooked breakfast... it was cold and unedible so I left."
• "Fresh baked goods isn’t great, bit hit and miss."
• "We had the full breakfast which was very disappointing. Poor quality of produce used, like warm, dirty tables."

Environmental & Health Safety

Pros:

• "Spotlessly clean."
• "Clean store in general."
• "The toilets are very clean."
• "Cafe was Clean, Tables were Cleared quickly."
• "Food was Well Presented, Clean Eggs, Toast was well Buttered."
• "Went here for the first time to have a look around the shop was amazing and team was very helpful and friendly."
• "The restaurant is OK for a breakfast which I enjoyed."

Cons:

• "However, the fact that all the plates, coffee cups and cutlery are one way, if you eat in or take away. I don't understand how that can be environmentally friendly!"
• "The cafe was open, much to be desired when staff where taking fried eggs from people plates with there bare hands."
• "Would have been 5 but too many children sneezing all over the uncovered fish and meat."
• "What I can't understand is why the fish counter is open to the public and why it is not covered as the meat is."
• "Food court dirty, tables uncleared."
• "Where do I start? Food court dirty, tables uncleared. The order took 35 mins and it wasn't busy."
• "No paper towels in dispenser on entry."

Pricing & Value

Pros:

• "If in Clacton you must visit here, as you're assured of getting a bargain."
• "Great discounts at the end of the day."
• "Amazing work, one of the best stores I have shopped in."
• "Morrisons is a very useful stores, that has a good fair priced selection of food and groceries supplies.and a.good cafe with a good fair prices meals on their menu."
• "Also they have different food options, Pizza, Breakfast, chicken, waffles, Wraps, Deli counter’s etc etc."
• "Free Parking."
• "Great Shop, Staff All Very Polite And Helpful."

Cons:

• "Prices have gone up how can there apple pies go up to £3.75."
• "The prices have gone up..so much that we go there for our essentials..and go to lidl for their meat and other stuff."
• "Toast at 1.39 a slice was the only thing I thought was steep!"
• "Also sometimes the food is more expensive than other supermarkets."
• "Most of the staff appear to be on the spectrum, but not the diligent attention to detail kind."
• "Prices have gone above and beyond what they should be."
• "We visited this store for the first time since early March. We were able to get all we wanted BUT- Very dissatisfied with the way that government guidelines were being enforced."