Halfords Autocentre Sutton Coldfield (S Parade) Reviews Summary

Customer Service

Pros:

• "Excellent service from start in reception to completed work."
• "The level of customer service and care I received was excellent!"
• "All the staff are very friendly, nothing is too much trouble, they keep you informed through the day on how things are going on with your car plus cost etc."
• "Everyone was professional and friendly and I can't recommend them enough."
• "Staff were helpful and professional. Highly recommended for this service and we'll certainly use this centre again."
• "The staff were polite, professional and kept me updated as advised throughout the day."
• "Great service from the team. Very helpful from the beginning."

Cons:

• "Exceptionally poor customer service."
• "Rude staff, and high prices."
• "The manager that day virtually told me that he knew nothing about my car and the service I received."
• "No one called back to confirm for few days."
• "I called them to say I am not happy with price for it. Person who I talked to was incredibly rude and disrespectful."
• "With such an unprofessional attitude I wouldn't recommend visiting Halford to anyone else."
• "Unfortunately, I had to wait outside for about 10 minutes before I could pay the bill as only one customer is allowed in the office at any one time due to COVID."

Booking and Scheduling

Pros:

• "Had two tyres changes and it couldn't have been easier to order these and book a convenient appointment for fitment online."
• "Found the online booking process very quick and easy."
• "Halfords were able to book in an MOT within 3 days."
• "Great service, booked my MOT over the phone which was really useful."
• "Booked an engine oil & filter replacement online. It was a very easy process."
• "Excellent service. Called me two days before my MOT to confirm the appointment."
• "I took my car for a MOT and was warmly welcomed on arrival and given a time when I could expect to be contacted."

Cons:

• "He can't do the job on the booking slot."
• "Upon arrival was told there is no booking."
• "Booked in for Service and MOT. Appointment was at 8 and took all day."
• "Booked a slot on line to change my battery... Half an hour after time slot, car still on forecourt."
• "Booked in person for vehicle safety check and agreed 10am. 3.5 hours later it would not have been completed if I had not stood by my vehicle!"
• "No one called me until 02:30, when I contacted them myself."
• "First time there the lift wasn't working so I had to go home again."

Quality of Work

Pros:

• "That afternoon Halfords obtained replacement disks and pads, fitted them and re-tested the car and it was ready to collect by end of the afternoon."
• "MOT completed and they even fitted a complimentary registration plate bulb in order to complete the pass."
• "I can highly recommend this branch, The site manager Oliver went above and beyond to find me 2 Michelin tyres for my car."
• "Land Rover had made the issue with my wife's car almost insurmountable and after six weeks if waiting I gave up and tried my local Halfords. What a result!"
• "They took really good care of the care and did a good job."
• "Very efficient and at a reasonable price - Many thanks - excellent service."
• "The team at Halfords Sutton Coldfield were exceptional and I could not be more pleased."

Cons:

• "They replaced just brake cylinders not whole drums for £180!!!!!!!!!!"
• "Complete rip off, serviced and MOT my sons car it cost almost a £1000... they didn't even balance the wheels."
• "Work requested was not completed prior to the MOT, they then failed the car on the items that I requested to be replaced."
• "Failed my car for rear brake pads at MOT saying they were below 1.5mm. Two other garages examined them - one said they were 3mm and the other said they were a minimum of 2mm throughout and that they shouldn't have failed it."
• "Changed my 4 tyres. But then my steering was out so had my alignment done with them. For it to still be out. Took it to another garage for them to tell me it's not been done."
• "£660 to change brake discs and pads on a Ford Fiesta 18 months ago. 8000 miles later and the pads and discs were showing signs of corrosion and they were asking for payment for replacement."
• "My car had a coolant warning light come on... Halfords investigated and advised it was an internal problem in the engine... only for the dealer to call me up and say the issue was the coolant hose had come off."