The Scan Clinic - Private Ultrasound for Men/Women & Early Pregnancy Scans London Reviews Summary

Staff and Service

Pros:

• "All staff are friendly and the scans have given me reassurance throughout my pregnancy."
• "The sonographer was also very professional and made you feel at ease."
• "The staff is so friendly and kind."
• "The team are very friendly, approachable and professional."
• "The reception staff were very friendly and efficient with excellent customer service."
• "Staff was absolutely accommodating and nice!"
• "The staff and service we received was excellent on both occasions."

Cons:

• "he pushed a bit too hard and as a result I've been heavily bleeding for the last 3 days and now have a pelvic infection."
• "When I called the clinic after day 2 for aftercare, it was very evident that the receptionist/nurse was more concerned with absolving the clinic of any responsibility"
• "They seemed more interested in the customers who hadn't booked through groupon unlike myself so made me feel that it's more of a money hungry business and not really about customer satisfaction."
• "I felt they cared more about making sales than caring for the patient."
• "Every time I call to book the receptionist is cold and rude."
• "The worst clinic! The receptionist doesn't know nothing and the doctor who makes the scan as well."
• "I will never be returning to this clinic and if you are going for your first scan, I would be weary."

Facility and Environment

Pros:

• "The facility is very soothing and relaxing."
• "Lovely calm surroundings would definitely recommend."
• "The Waiting Room is such a tranquil place to wait before being seen."
• "The clinic was clean with very friendly staff."
• "Lovely clean clinic."
• "The clinic is clean and relaxing, staff are very welcoming."
• "The clinic was clean and welcoming."

Cons:

• "I laid down and put the thin piece of paper over me and she went to get the person to do the ultrasound. The sonographer was very friendly and began the scan. Then the receptionist knocks on the door and re-enters the room, and stays!? I felt I had no privacy at all."
• "Absolutely ridiculous, for a private scan clinic to only offer a particular scan on one day of the week when this service is meant to be of convenience."
• "Wish I had researched this place before paying them so much money for an ultrasound."
• "I suggest please don't use this clinic."
• "Will not be returning."

Booking and Appointments

Pros:

• "Got the appointment the following day with no referral."
• "Got next day appointment as oppose to 6 weeks NHS and reasonable price compared with others."
• "Great service, very quick to get an appointment and no wait when we get there for our scan."
• "They booked me to come in the next morning on Saturday."
• "Booking is always easy either online or over the phone, minimum waiting time"
• "I telephone and was able to book a early pregnancy scan on the same day with a lovely member of staff."
• "We literally got an appointment on the same day! Very easy to book online."

Cons:

• "Asked to take 1 extra picture with the scan and he refused to do it and sent me home after it took me 1.5 hours to get there."
• "I made an appointment and after 5 days I got a call from someone saying oh there was an error on the system there is nothing available for next week."
• "This was in March and I’m still awaiting for my refund. They haven’t given my money and didn’t even give me a confirmation of cancellation so I can’t even get the money back from my bank."
• "My husband has not received any letter confirming his appointment at all."
• "Yet I waited 25 minutes on my last visit to be seen."