Address: Memorial Rd, Hanham, Bristol BS15 3JE, United Kingdom
Phone: +441179671000
Rating: 4.4
based on 144 reviews.
Customer Service
Pros:
"I had a very pleasant experience working with Shauna at East Bristol Auctions Ltd."
"I have always received excellent and efficient service here."
"Very friendly and knowledgeable staff throughout."
"Always excellent communication and customer service - all the staff do their best to assist, and owners have strong customer satisfaction ethos."
"Great communication throughout and we are very happy with the results."
"The team are always friendly, helpful and courteous."
"Staff as always helpful especially the young lad what helped us out today."
Cons:
"It is not a serious auction house."
"Sent them few emails without any response."
"Extremely disgusted and disappointed in their service."
"No apologies offered, just denial of fault, really poor customer service experience."
"Thoroughly unpleasant experience."
"Never has an auction house been so rude and disloyal."
"I was met with very unpleasant response and refusal to resolve the misrepresented items."
Packaging and Shipping
Pros:
"Products always arrive well packaged and the items as described."
"The packaging was very well done and my item arrived within 2 days."
"Packaging was top class and they didn't overcharge for postage which makes a change!"
"Absolutely brilliant packaging, my sincere compliments to the staff who provide this service."
"Postage done in-house so hassle free and extremely reasonable costs."
"Always carefully packed and multiple lots set together when possible."
"Your packing department deserve special mention for the careful and secure way the items were packaged."
Cons:
"I won a carpet at your auction house online. I paid all the fees and shipping costs by bank transfer over three weeks ago, but I haven't heard back from you since then."
"Paid for my lot over 2 weeks ago. Coins still not received."
"These people have had over £1K of my money and I do not have my lots."
"I bid, won items and paid same day. Nearly one month later despite chaser still not delivered."
"Stolen £2600 from me, refused to answer where my won lots were or provide a delivery time."
"Whilst the auction house clearly states items are posted at the buyer risk, they do not take the time or diligence to post items in accordance with Royal Mail guidelines."
"Do not ask them to post as they lack any expertise in doing so."
Value and Pricing
Pros:
"Forget IKEA,,looking for furniture for the same price (if not cheaper)get your hands on actual handmade furniture."
"I made a good choice."
"I recommend East Bristol Auctions to anyone thinking of getting items valued and putting them in an auction."
"Their knowledge is immense and trustworthy."
"Certainly the smoothest-running auction house that I've ever dealt with."
"A really forward thinking auction house that actually welcomes on line customers by offering postage and packing at reasonable prices."
"The item was very fast delivered and indeed, I didn't pay any duties in the customs."
Cons:
"Disappointing experience. Item cost £24 pounds then with fees and shipping £100 pounds."
"The auction house rely on ‘caveat emptor’ it seems, though don’t seem to accept that they do have a responsibility to list lots accurately."
"Unfortunately after growing & growing this Auction house has become a very client UNFRIENDLY & EXTREEM UNRELIABLE."
"They lure you in and then you find their other side."
"Totally disgusted with the amount of 'hidden' charges."
"Watch out for ALL the hidden charges!"
"I foolishly didn’t check the postage in advance of bidding. As a result of, in my opinion, extortionately high postage, I seriously overpaid for the item I won."
Product Description and Quality
Pros:
"Use East Bristol Auctions you will be pleased."
"Great auction house, they did what they said they would do."
"Well run auction. Items well described and the process from bidding through to arranging a courier was all great."
"Each item I've received has been accurately described and photographed."
"I was delighted with the service I got from them, I bought a fragile item which to be honest, I was had expecting to be delivered damaged..I was delighted to find that it was professionally packed and posted, and I received it in pristine condition."
"I have bought and sold at East Bristol and it has always been a good experience."
"East Bristol Auctions provided a great experience for me with my expensive purchase and delivered to me just a few days after the auction, and at a great postage cost."
Cons:
"Lots of interesting things, but I recently picked up a lot I'd won, only to find the description had been wrong and there weren't as many chairs as I had bid for."
"Unfortunately the antique photo album I had won had some serious internal damage completely overlooked by the auctioneer in his otherwise very detailed description."
"Out of the lots I did manage to buy quite a few of them are broken, don’t match the catalogue description or have parts missing but there was no mention of this in the auction catalogue description."
"Bought a set of theatre costumes listed as ‘used’ when they should have been listed as unusable."
"The auction house was badly managed and the attitude was very misleading and the description of the lot was very misleading."
"They sold me a lot of militaria as an original and upon receipt it was a modern replica."
"Crooks, bad experience, deceptive listings online."