Riders of Bristol Reviews Summary

Customer Service

Pros:

• "Brilliant customer service! Just bought a Harley from them, absolutely loving it! Highly recommend, great team at riders!"
• "Chris in service is always helpful."
• "Had an issue with my Ducati and Riders service department were quick to solve the problems with friendly service."
• "Fantastic service couldn’t have gone any smoother."
• "Great service from the team."
• "Superb customer service from Jerry, everything was so relaxed."
• "The customer service was outstanding, I've never experienced such a pleasant sales team in a motorcycle shop."

Cons:

• "Staff not at all friendly. One member said hello which was nice so back on my bike and down to Fowlers."
• "Don't use the service department."
• "Ordered cup of tea, with taller of 2 young girls, no please or thank you just barked price at me. Bit rude I thought."
• "Visited this dealership for look around... not one member of staff acknowledged we were there."
• "I went to have a look around some bikes and found them to be the most unhelpful people i have ever come across."
• "Two salesmen sitting at their desks with there heads down, no welcome, no eye contact."
• "Really unfriendly staff. My son and I popped in to have a look around and one member of staff in particular was very unfriendly towards us."

Communication

Pros:

• "Brilliant and fast communication."
• "Stuart was on the ball with communication over email."
• "Jerry has also taken the time to follow-up a couple of times since, which is what I really think matters."
• "Stuart was very friendly and informative."
• "Fantastic customer service from Stuart and the team at Riders Bristol."
• "Jeremy was excellent. Really friendly and efficient. Really enjoyed doing business with him."
• "Jason, who was extremely helpful and nothing was too much trouble."

Cons:

• "The only minor fault I could give was a lack of follow up calls and updates as the bike was in for 3 weeks."
• "It is now over 5 months since I highlighted the original issue, I am STILL awaiting a response."
• "UPDATE: Still awaiting a meaningful response."
• "I certainly have not been treated like a valued customer or even received a genuine apology!"
• "Disappointed isn't the word and now silence ...."
• "Still awaiting a meaningful response. This is the headlamp on my brand new Harley #scratches all over."
• "I walked round four times passing a member of staff at his desk, he was not busy with a customer, he looked up once at me but didn't speak or acknowledge me the whole time?"

Product Quality

Pros:

• "Simply too many issues to ignore .... purchased a brand new Harley Davidson."
• "The bike arrived via my courier and was absolutely pristine and as described."
• "Bike was just as advertised and I would not hesitate to purchase from Riders on the future."
• "First time I've ridden a street bike as opposed to a superbike. The V4S Streetfighter is beautiful, delivered on time, and precisely as described."
• "My new bike, which is a Victory Cross Country, is great and such a wonderful ride."
• "The bike is gorgeous the service was second to none the staff are amazing."
• "Bought a Multistrada 1260S nearly new two months ago. Sales staff were friendly and good to deal with, and willing to haggle (a bit)."