Redcliffe Imaging Ltd Reviews Summary

Quality and Value

Pros:

• "Such good quality and really well packaged."
• "The quality is great and they arrived just over a week after ordering them."
• "I am absolutely gobsmacked at the quality and value."
• "Not only am I blown away by the quality of the cards supplied, but the service is astonishing too."
• "Great colour reproduction and paper quality."
• "The quality is superb on each of the designs."
• "The card quality is first class both in terms of reproduction of colour and the quality of the card thickness and feel."

Cons:

• "Ordered at a very busy time of year however a little disappointed at how long the order took and that I had to request updates."
• "Although I can not be more happy, the costs were high for me, as a first time buyer, who wants to sell these retail."
• "The cards took about 2 weeks to arrive, which was a little longer than I expected."
• "They arrived damaged, and I emailed the company with pictures of the damage at which point they tell me to choose between sending them back to get a refund or having a replacement sent."
• "I have on occasion had difficulties with the colour reproduction and sometimes with the operation of the software."
• "I hope this review is useful to anyone considering getting some prints, I am looking to get a significant amount of orders in of high quality prints and I have already seen enough to know it will not be with this company."
• "I have found the small interactions we have had incredibly frustrating. It has been a waste of time and money, poor service and generally left me feeling unhappy about the whole experience."

Customer Service

Pros:

• "The best thing is that when I had questions to ask, my phone calls were answered immediately and problems were easily resolved."
• "Their customer service has been great, they always respond to any enquiries about quotes, card sizes etc they are a pleasure to deal with."
• "Service is excellent as they called me after I had a query and explained to be on the phone rather than just reply on my email."
• "Their customer service assisted us throughout guiding and supporting us along the way."
• "The response to queries is speedy and helpful."
• "Amazing customer service! Resolved printing quality issues very quickly, due to file sizes."
• "They are always really helpful if I have a query and I’m always astonished at how quickly they turn around a job."

Cons:

• "Ordered on 14th November and took delivery on 1st December."
• "Unfortunately owing to postal strikes (we went well over weeks with no post) the order did not arrive until well after Christmas."
• "Would have rated 5 stars but it is a bit laborious to create designs and unfortunately you cannot go into existing designs and slightly tweak text, for example."
• "In future a definite idea of time scale would be very helpful and better email communication once the order was in."
• "The only small improvement I'd make would be the ability to upload your own graphic for the WHOLE of the back of the card and not just in the little box in the middle."

Eco-Friendly Options

Pros:

• "Plus they print on fully sustainable paper and have the option for biodegradable ‘plastic’ sleeves."
• "I like the fact that the card used is from sustainable sources and particularly impressed that I could order bio degradable acetate pockets."
• "Oh, and I love their biodegradable cello bags!"
• "I particularly like that the card is made from sustainable forests and that you can buy biodegradable sleeves."
• "I love that there is a choice for biodegradable packaging. Card is sustainably sourced, which is really important to me!"
• "They also make price-wise the eco options extremely accessible for small businesses like me."
• "I am really happy that there was the option for eco poly sleeves for the cards."

Cons:

• "However I would like a cream colour to be an option as white can be a bit severe."
• "Another option I would like is to be able to purchase a suitable gift box for size 8x6 or 7x5 inch cards."
• "It can become pricey due to add ons eg removing Redcliffe Imaging logo at back."