Wolfies Of Hove Reviews Summary

Food Quality

Pros:

• "By far the best and I say the best again Fish & Chips in the city!!!"
• "The fish was very fresh, batter light and chips came out crispy."
• "The best fish and chips experience I've had for a while. Amazing fresh fish with a gorgeous crispy and light batter along with yummy chunky chips."
• "The fish has always been well battered but the fish inside has been a generous size, meaty and full of flavour."
• "This place makes the most amazing ones, perfectly crispy and delicious."
• "The best fish and chips I've tried! Really good food, not greasy and all the food is homemade."
• "Always the freshest fish, cooked to perfection."

Cons:

• "The fish was tasteless and had no salt whatsoever."
• "Chips were not fresh & medium Cod was rather small & fell apart!"
• "Looked at reviews and thought I would try but very disappointed - fish was small and not crispy and some of the chips still hard."
• "It was terrible, I ordered 2 sausages in a bun, they looked grey yuk yuk."
• "Absolutely awful, grease oozing out of a soggy batter covering grey fish."
• "The chips were greasy and squishy, the fish was basically mush."
• "The plaice was almost all breading and no fish."

Staff and Service

Pros:

• "The staff are really friendly and welcoming."
• "The staff is very friendly and works well even when it is busy."
• "Friendly and helpful staff."
• "Awesome team! So friendly and welcoming."
• "Staff were very friendly and nothing was too much trouble."
• "The staff are friendly and chatty."
• "Staff are always fun and friendly."

Cons:

• "Absolute joke of a chip shop, 3rd time now items missing!"
• "When I said I’ve been waiting by the door for 30 minutes, I got a sarcastic remark from a staff member."
• "Didn’t address us directly or communicate how long it would take to fix the problem."
• "Great chips, but Ill mannered staff."
• "The staff were impolite and unhelpful."
• "The owner was very rude."
• "Staff obviously really hungover and couldn't care less about customers."

Price and Value

Pros:

• "Prices are super reasonable as well."
• "If I had money I would make it a franchise and take it all over the world."
• "Good value for a small portion at £2."

Cons:

• "Price is ludicrous."
• "The prices for the portion sizes have become absolutely ridiculous."
• "Very over priced and average."
• "Over priced these are chips we are discussing guys don’t be so sparing please."
• "The most expensive in town."
• "The smallest cod chips and mushy peas is £10 (May 2021) which is a bit pricey compared to a lot of places."
• "Would not recommend or use again unless prices were to reduce."

Hygiene and Safety

Pros:

• "This place is amazing for coeliacs and people who cannot eat gluten."
• "Amazing place! Ordered gluten free due to severe intolerance and it was made totally separately."
• "They are gluten free friendly and can cook any meal as gluten free - they even fry the chips separately to avoid cross contamination."

Cons:

• "Putting chips in her mouth and then touching produce that’s going out to the customers."
• "I saw the staff working there without caps and gloves, without taking care of hygiene."
• "Half of the employees weren't wearing face masks."
• "Not accepting cards is an absolute joke."

Delivery and Online Service

Pros:

• "Ordered via deliveroo which were unfortunately a massive let down but received a call from the store saying they would recook the food."
• "Delivered on time and safely packaged."
• "Very impressed with the communication."

Cons:

• "Ubereats sent our order to the wrong address."
• "It took 2 HOURS to arrive and was cold!!"
• "Ordered fish and chips for 2 people, cost 22 pounds for cod and hake and 2 portions of chips, ordered via deliveroo. Food arrived with only 1 tiny portion of chips and the 2 fish luke warm at best."
• "Just don’t bother ordering through any delivery company at weekends (this isn’t the first time)."
• "Tried calling the restaurant to get the missing meal delivered but couldn't get through due to a dead line."