Pizza Express Reviews Summary

Service

Pros:

• "Prajwal, was super awesome! Super attentive and always there to help with anything."
• "Service was friendly and polite, the decor is clean and fresh."
• "Our waiter Rhythm suggested different variants of pizza for individual family members. He was so polite and friendly."
• "Food was served hot and service was prompt."
• "I came here in December and had a great service from the whole team, especially Nasir who helped me chose my dish."
• "Valentine was amazing, quick service, always had a smile and made us feel very very very welcome."
• "Rhythm delivered excellent customer service."

Cons:

• "Absolutely shocking customer service. Visited this restaurant with my 2 young boys. Only 1 other table in there, but had to get up and ask for service."
• "Consistently the worst pizza restaurant in Chiswick. Be prepared for slow service and staff that can't be bothered to pay any attention to what's going on in the restaurant."
• "Service was terrible staff are rude we never received out starters only got pizza which wasn't cooked probably."
• "One of the worst experiences I have ever had and there has been many."
• "Service was terrible ... wouldn't go there again and wouldn't recommend it at all."
• "The service was poor and this is the small problem."
• "Disappointing, pizza ok but service slow and unattentive."

Food Quality

Pros:

• "Had a lovely Sunday lunch with their wonderful new Hot Honey pizza 😀"
• "The food was delicious and the service was excellent."
• "Best pizza I've ever tasted in my life plus the strawberry lemonade is to die for."
• "We settled on this festive dish that included potatoes and pulled pork. It was delicious 😀."
• "The food was very good. Try the fig & mascarpone cheese desert."
• "THIS place in particular has great service great staff and great pizza."
• "The pizzas were delicious."

Cons:

• "I don’t recommend pizza from this Pizza Express local. Pizza doesn’t have any fresh ingredients, all pizza is wet, not enough ingredients etc."
• "It was slightly burned and the cheese had due to this very chewy consistency."
• "However very small pizza for the price."
• "Unfortunately my pizza was a bit under-cooked, at least the base was."
• "Please don’t call this pizza … it’s long way from pizza !!"
• "A complete disaster the pizzas I ordered. Can’t be eaten and shouldn’t be sent to people to eat."
• "Unfortunately our experience with this pizza wasn’t great. We choose BBQ Beef pizza over 16£ Thin crust. The crust was not fresh 100%."

Atmosphere

Pros:

• "It's informal and very relaxed even though at times very full and busy."
• "The atmosphere is quite pleasant."
• "Not just a Pizza Express (which are fab!), but a classy Chiswick one (with a comfy sofa)."
• "Love this branch because the staff are always so friendly."
• "There's good Pizza Express and not so. This is one of the better ones."
• "A place my family keep going back to for a lovely meal every time. Lovely atmosphere."
• "The food is always on point as well as the atmosphere/music."

Cons:

• "Sometimes it has lots of children there, having parties and can be a bit noisy."
• "This place has really gone downhill. It feels like a franchise as far better pizza express restaurants elsewhere."
• "It may be a bit difficult room wise when they are busy as it can get quite full."
• "And the toilets are cramped. No problem for a thin guy like me but any larger customers might struggle."
• "we were sat at the rear of the restaurant which was very shabby with damp damage on the walls and the mens toilet was also very shabby."
• "I sat at the back end with my 2 babies, it was very cold!"
• "The front of the restaurant looked tidier but overall the place is very tired."

Value

Pros:

• "very good food price acceptable quality !!!"
• "The food was delicious and being a PE member we enjoyed the great rewards on the app that made the overall experience brilliant value for money!"
• "£7.75 for 3 courses for children, really felt like a good deal."
• "Another amazing experience at Pizza Express. We’ve been coming here since me and my sister were born and have always always loved it."
• "Food was decent though I'm surprised PizzaExpress are as expensive as they are for what you get."
• "For any parents, the atmosphere is calm, breastfeeding is comfortable and the facilities are top notch."
• "5⭐ for our waiter Rythm,, was having problems with my card but dude was very patient with me haha."

Cons:

• "The prices are a bit on the expensive side."
• "Pizzas are smaller and now cost £17, very disappointing experience."
• "Food is always nice and tasty but abit overpriced for every other day use."
• "Unfortunately this is a part of a huge chain and piece of a bog corporation where there is no other reasons that making money. Quality does not follow prices."
• "I'm a bit disappointed today, though, because I ended up being overcharged."
• "The young staff waiting on us were a little inexperienced and I ended up being overcharged."
• "Quality has gone down hill. Dough was flat and lacked elasticity."