The Raby Arms - Village Pub and Kitchen Reviews Summary

Category: Pub Hartlepool

Address: Front St, Hartlepool, TS27 3AJ, United Kingdom

Phone: +441429864287

Rating: 4.3
based on 152 reviews.

Food Quality

Pros:

  • "Food was excellent and the service outstanding."
  • "Food was worth every penny."
  • "The food is always delicious and the portions are generous."
  • "The meat was delicious, tender and generous in portion."
  • "The food is all freshly made and there have never been any issues with our meals."
  • "The food was excellent. The meat was delicious, tender and generous in portion."
  • "Had the roast lamb. It was gorgeous. Good portions."
  • "This is the best gastro pub in Teesside! I've never had a poor meal/experience here."

Cons:

  • "Food wise fish much thinner and had a slightly odd after taste."
  • "The pork was fatty and very tough. The black pudding was very dry."
  • "Ordered the hotshot Parmesan without jalapenos, brought it out with jalapeños on."
  • "Katsu Curry breadcrumbed chicken breast with very little curry sauce absolutely no flavour."
  • "Burger and paramo overcooked to the point they were difficult to cut and chew."
  • "Horrible..wasn't impressed with menu.... Chicken shawarma...wrap..limp lettuce."
  • "Asked for honey roast ham was brought gammon steaks, roast potatoes were salty."
  • "Very poor food, sirloin steak was very poor quality and my wife's meal wasn't any better."

Service

Pros:

  • "Staff were absolutely lovely ... Even showing my daughter to the female toilets."
  • "Staff went above and beyond to accommodate us. Great service."
  • "Service is fab."
  • "The staff greeted us on arrival. They were extremely friendly, helpful and couldn’t do enough for us."
  • "The service at the pub was great."
  • "Friendly staff and they will sort anything out."
  • "The staff have been very friendly every time I have visited."
  • "Service also contributed to the 3 stars."

Cons:

  • "No staff asked if the food was ok during this visit even when collected and half was left on the plate."
  • "Waitresses were not very friendly. Not a smile or a friendly word."
  • "Great food, wanted to try dessert but after waiting 30 minutes we didn't get the dessert menu's we asked for."
  • "Turned up at 7pm on a random Tuesday night bike ride to find that food is still being served until 9pm."
  • "We had to find someone to serve us drink and then the person bringing out the food didn't even speak to us."
  • "Not good at all , hardly anyone in so can't blame it being busy."
  • "Main course and service was nice but prawn starter not so."
  • "Quiet Monday, empty pub but made to sit next to only other people in the place, cutlery filth and unwashed."

Ambiance and Decor

Pros:

  • "Very nice they had reserved part of the pub for us to sit in."
  • "Welcoming and friendly atmosphere."
  • "Lovely spacious village pub, very nice decor and lots of different areas."
  • "We hadn't been to the Raby Arms in awhile and love the new decor."
  • "Beautiful place e. Dog friendly."
  • "Adore this place post-revamp! New owners have transformed a tired and dirty pub into an immaculate, stylised and top quality restaurant."
  • "The place has been done out and looks great."
  • "It was very clean and well presented, with helpful and friendly staff."

Cons:

  • "Ceiling beams all being painted take away the effect of an olde worlde type pub."
  • "It was very clean and they had been refurbished and the dining area looked busy but there was a notice to say there would be a sixty minute delay for food."
  • "Not good at all , hardly anyone in so can't blame it being busy."
  • "Not had a meal yet so unable to comment on that, had drinks in a relaxed atmosphere with friendly staff who are extremely helpful and pleasant."
  • "Went on second night of reopening, refurbishment is very nice, all new staff so not 100% up to scratch."
  • "It's not that I disliked it... But more disappointed. I have food intolerances and I arrived for a Sunday lunch but the vegatables were cooked in butter and there was no alternatives offered to me so we had to leave."
  • "Glad to see this historic pub back to it`s best. Superb inside since the updates just been for a meal great food ambience and service."
  • "In reply to your response below: Kitchen was advertised as being closed at 5 pm, we got there at about 4:50 pm and was told it was closed."

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