Franco Manca Bermondsey Reviews Summary

Service

Pros:

• "Service is always great in here. Food was promptly put on the tables very shortly after ordering."
• "The service was more then perfect, we were served in less then 10 minutes, the pizzas were also great."
• "Service was fast, food was delicious and atmosphere was just right."
• "Best customer service and italian food in Town."
• "The staff is very friendly and attentive."
• "Staff was super nice and polite!"
• "Service was good and fast."

Cons:

• "Terrible customer service and cold pizza."
• "The service was bad, however. We ordered our food and drinks at the start at the same time. The pizzas came quickly but the drinks never arrived."
• "It's rush, rush, rush - literally, the staff are virtually running around and food is almost thrown on the table."
• "Lost a star for forgetting to get our garlic dip after being asked twice."
• "I’m just deducting a star as the service at this branch is hit and miss - it can be quite slow when it’s busy."
• "Service was slow though - took about half an hour for pizza to arrive."
• "Service was quite slow and our food didn't come for 45 minutes."

Food Quality

Pros:

• "The flavor of the pizza is great, and the dough is the biggest highlight."
• "The natural wine and pizzas both tasted amazing."
• "Delicious freshly made pizzas."
• "Amazing sourbread pizza! The dough is fantastic and you can tell its high quality, chewy and airy."
• "The pizza here is quite unusual - it’s made from sourdough and the base and crust are very soft/doughy."
• "It is all about Franco Manca. Great sourdough base with simple, fresh toppings."
• "Their Pizza is safe for Italians, it's that good!"

Cons:

• "But the pizza wasn't great, it was like to eat a chewing gum, dirty bottom of burnt flour."
• "I don’t even remember the last time they didn’t burn the pizza."
• "3/10 margarita pizza, have had better frozen pizza."
• "They get you excited by talking about how they cook their dough and their amazing home made Italian ingredients but when the food came the crust was vey tough and the middle was uncooked."
• "'sourdough'?! Ha! Nothing sour about it. Almost a bit like a pancake - very spongy possibly just undercooked."
• "The pizza was undercooked and burned."
• "The pizza was very dry, I wonder whether they’re using less dough per pizza as it was very thin and crisp."

Value

Pros:

• "It is a good value for money! Pizzas are good and ambience is nice too."
• "The pizzas are very reasonably priced."
• "At way under ten quid a pizza, the price is definitely right."
• "Great value - very affordable."
• "Good service and definitely great value for money."
• "Best of all their tasty pizzas are quite cheap, around £7 at the time of writing."
• "Delicious, excellent value (we're talking seven or eight quid for a pizza)."

Cons:

• "Prices of the pizzas seem to have gone up since 1 year ago by much more than the rate of inflation whilst the amount of toppings has shrunk noticeably."
• "For that amount of cheese we would have to pay £2.99 per pizza."
• "But how a pizza that only had to travel less than 40 doors down arrives stone cold is beyond me!"
• "Not terrible but considering the price (we even got charged to add extra tomato sauce that was never added) we aren't going to come back unless we have no other options."
• "All the 4 were completely undercooked, one was barely edible."
• "Service was also very poor and the supply of red wine under any criticism."
• "Also the toppings almost did not exist."