The Ivy Cardiff Reviews Summary

Atmosphere and Decor

Pros:

• "Upon stepping inside, one is transported to a rose tinted vision of 1920s decadence, where the service is premium and the customer is treated to unrivalled luxury."
• "The decor is beautiful and truly is a feast for the eyes, so much has gone into this place."
• "Excellent ambience and service, very surprised by its quality here in Cardiff."
• "The environment within the restaurant is a buzz and it was decorated with style."

Cons:

• "The atmosphere is brilliant and the staff are attentive but It's too bad the burger I had was somehow both raw and dry."
• "Having eaten here twice, I would say it is style over substance."

Service

Pros:

• "Staff are clearly highly trained, none more so than Andy who ensured that a rare baby free date night meal was a spectacle."
• "Delicious food and super helpful staff. No issues with our allergies."
• "The staff were happy to help with specific orders and food came within a good time."
• "The staff here were really helpful and welcoming."

Cons:

• "So first time I'd been here and from the start it all felt a bit disjointed we all lined up waiting for one of 2 waitresses to arrive."
• "The waiter brought half the food out then served another table then brought out the rest of the food which was crazy."
• "The waiter at afternoon was friendly and had some good conversation, but then asked the group if we could tip in cash at the end."
• "They forgot our water multiple times and didn’t really come to our table checking for drinks when we really wanted to order more."

Food Quality

Pros:

• "The Tempura prawns and 12oz Steak were good, well Seasoned and complimentary sauce."
• "Shepherd’s pie and grill aubergine were both elegantly presented with excellent taste."
• "The food was absolutely delicious. Me and my partner shared a souffle for starters and had the same main of Chicken Milanese."
• "The food was excellent had 3 courses which is very rare for me."

Cons:

• "It's too bad the burger I had was somehow both raw and dry and I paid £20 (+ mandatory service fee of 12.5%)."
• "Unfortunately as we began to taste the food it became extremely disappointing the sandwiches were stale."
• "Having eaten here twice, I would say it is style over substance. The food is not gourmet or fine dining level."
• "Fur coat no knickers. Decidedly average food."