"The staff are well skilled and well organised they know what to do."
"The staff are very polite and helpful it’s just a lovely place to be."
"The staff are all really great and extremely helpful."
"Staff absolutely amazing- especially Isla (the manager)."
"Staff are fantastic."
"Great friendly staff, wonderful experience."
"Staff were friendly and super nice."
Cons:
"Well well well... extremely slow staff."
"Staff not doing anything to make sure people can actually watch the film they’ve paid to see."
"The manager was abrasive and arrogant and refused to refund us."
"Some of the servers speak too loudly and it's difficult to watch the trailers."
"The whole food ordering and delivery was chaotic."
"Totally underwhelmed by this cinema--basically the jokes on you for going. Staff too busy adoring themselves and customer service lite."
"We were constantly harassed by a male staff that kept coming to tell my kids to keep quite and told me to off my phone."
Seating Comfort
Pros:
"Very comfortable, actually too comfortable. I actually fell asleep it was that comfortable."
"The sofas inside of the auditoriums were very comfortable and unlike any other cinema seats."
"The seats are wide and comfortable, even includes a cushion."
"Seriously comfy sofas and tables to put your drinks on."
"The seats we had chosen were very comfortable and spacious."
"Very comfortable seating. The seats are little couches and come as doubles so perfect for couples."
"The settee seating was extremely comfortable with plenty of leg room."
Cons:
"The sofa are not too comfortable, but better than normal."
"The sofas aren't as comfortable as you're led to believe."
"The back support is a bit short so there was nowhere to rest my head so I just had to sit upright ish."
"Seats uncomfortable-and unless on front row poor legroom too."
"For me, not comfy at all."
"However, I did find the seats had no lower back support and my back felt progressively more uncomfortable as the movie progressed."
"I'm not a fan. There are sofas to sit on, but it's not as comfy as it sounds."
Food and Beverage
Pros:
"If you order food before your film they bring it to your seat for you during the adverts and trailers."
"Very pricey thoe, the food was good I admit - get the chips with cheese on/ Peri chicken burger (it’s halal) it is a rip off thoe but it was comfy on the two seater."
"The food and drink options are enjoyable and diverse."
"Pizzas brought to your seats and lots of drinks available."
"The options for food and drink are very good quality."
"Food is amazing and well worth the prices."
"Food was amazing & I'm a fussy vegan."
Cons:
"Licorice Pizza matinee today was cancelled, because DCM copy corrupted + redownload time would mess with later screenings."
"I was served half of my food and had to find who they'd given the other half too."
"£7 for a gruesome hotdog that was full of gristle."
"Food is very expensive and not really worth it but they will deliver it to your seat."
"The pizzas are too small."
"The food and drink options are unhealthy and SO limited."
"The drinks/food are ridiculously overpriced."
Value for Money
Pros:
"A fantastic cinema that has officially ruined normal cinemas for me!"
"Highly recommended!"
"Really expensive to visit, but so many extras come with the experience. We got a free whiskey cocktail, massive comfy seats and virtually the place to ourselves."
"Highly recommend a visit here."
"The ticket is usually more pricey than the other cinema but it’s worth coming here for watching your favorite movies and unique experiences."
"Worth a visit."
"It's a unique experience. Definitely worth a visit, I know I'll be going back."
Cons:
"Unbelievably expensive, £25 for one adult and one student to see a movie."
"It's a perfectly fine cinema, but it is far too expensive."
"Prices extortionate though. £21 for a film on a Tuesday night."
"Not worth the high price when you can get a comfy recliner at the vue for half the price."
"Not much better than a normal cinema for almost 3x the amount wouldn't recommend at all, just go to the Vue 10 mins away."
"The drinks and confectionery can be a little overpriced."
"Unless you've got plenty of disposable income, some discount vouchers or perhaps don't eat or drink a lot; then this cinema's pricing structure positions itself as a luxury experience for most folk I'd say."
Cinema Experience
Pros:
"Fantastic cinema experience."
"It's always a fun experience visiting this cinema for its luxury feeling."
"Brilliant cinema with sofas and waiting on service for (gorgeous) food you can order before you go in."
"Something you have to experience at least once in your life! Far more posh of an experience than what you usually get from a movie theatre."
"Food was good too. Overall really good experience."
"Great experience. Comfy seating, leg room, nice styling, and meals in your seat as you watch."
"Great experience - something a bit different!"
Cons:
"Had a couple that the whole Cinema was upset with constantly on their phones and taking pictures with flash ruining the experience."
"We walked out half way through the film I was on the back foot before it even started just a waste of money."
"The seating area isn't sloped well enough so if someone sits in front of you, their head is in your view."
"Incredibly disorganised, the show didn't start on time because they hadn't cleared it from the last showing."
"Terrible experience today in Leeds. Advertised times on door of cinema did not match internet advertised times nor the actual times the films were being shown!"
"The screens look like they could do with a good clean."
"The worst experience of any cinema I have been to."