Address: Unit 203 Riverside Way, Uxbridge, UB8 2YF, United Kingdom
Phone: +441895813000
Rating: 3.7
based on 458 reviews.
Customer Service
Pros:
"This company are excellent. They are so helpful and patient, as I am elderly and they really take their time to explain anything I cannot understand."
"They were excellent, especially Kyra. Can't thank them enough."
"Mark from customer services was very helpful, guided me through what to check and requested a video of the pump, to see it not working."
"The customer service I had from Leah, I found her a real credit to the company, politely answered all emails with a smile."
"Thank you To Emily for all her help at customer services."
"Outstanding customer service, we had a faulty uv clarifying unit under warranty on Sunday Sent an email and by Thursday replacement parts were delivered to our door."
"Fantastic service. I received my order and the quartz sleeve was damaged. And within ten minutes, Mark had already got a replacement sent out to me which arrived the next day."
Cons:
"Item has still not arrived despite being told is was dispatched and would be here 8 days ago. Customer service is appalling."
"Shockingly bad customer service. We were sent a cheaper version of the filter head we ordered."
"Terrible service. No customer support online or on the phone."
"Please don't use this company."
"Please avoid .....terrible customer service."
"Customer service very poor, when they finally get back in touch, they pass the blame onto my bank."
"The communication and customer service has been absolutely awful."
Product Quality
Pros:
"I've bought a good handful of products from these guys and have been impressed with quality and price."
"All equipment are great value for money."
"Nothing but perfect. Bought a 280 litre braceless/rimless tank."
"The new pressurised filter is amazing and the automatic filter cleaning process is a boost to ensuring my pond stays as clear as when I started to use the new equipment, which cleared my pond within a day or so from the state it was in using my old equipment."
"Really impressed with this filter it's replaced a similar one but different make and this is a lot better, my aquarium is crystal clear water now I can see my fish properly."
"Great filter for the price, I was a bit wary about the built-in UV light just being a gimmick but it has actually cleared up all the black and green algae in my tank."
"It's easy to clean and simple to use and best of all is the included UV Bulb that is keeping my water crystal clear."
Cons:
"I have a UV pump and filter, but, unfortunately it kept tripping my RCD."
"Bought the 300l boyu tank from all pond solutions on eBay. Tank arrived with a smashed up lid, which I had to pay to be repaired."
"Having purchased a canister filter all the internal filter trays broke up just after a year."
"Why have I wasted in excess of £200 on canister filters that I cannot clean without them leaking?"
"I bought a pond pump 3 weeks ago which does not work."
"I have recently purchased 2 EF2000 external canister filters... then it has been continuously leaking!"
"Bought a pump/filter unit but the UV unit does not work, tried all the tips in the leaflet but still not working."
Delivery & Dispatch
Pros:
"The item was delivered quickly and I am really pleased."
"Recently bought a 36w u/v pond steriliser, excellent price, fast delivery."
"I purchased a filter pump for my koi pond from All Pond Solutions a couple of weeks ago. Delivery time was excellent."
"Every order has been dispatched almost immediately and you are kept updated throughout the delivery process."
"Delivery has been fast and safe, when I have needed spares (new UV bulbs) they have arrived quickly and safely."
"I needed a small submersible pump, I ordered it Friday morning and it arrived Saturday morning and that was to the Isle of Man."
"I ordered the 600-IFC for fast delivery and it arrived within two days."
Cons:
"Item ordered and paid for - pond pump. Amazon never received the item for delivery so never received it."
"I Ordered 38mm hose, but I received 32mm hose."
"Wish I had read the reviews 1st. Ordered 300l tank on the Friday (Free Delivery 3-5 days). Received an email on Monday that I had to sign and my order would be on hold until I signed."
"Most lengthy and stressful purchase of my life. 3 weeks later and I've still not had a refund for a tank that arrived cracked."
"I used All Pond Solutions to get a Spin Clear 8000 filter for my pond. I’m unsure what happened at the checkout as my order duplicated, only becoming known as payment was taken. I couldn’t cancel and had phoned and emailed several times to try cancelling before it was actually dispatched. I received no response."
"Ordered a pond filter last Tuesday from this company for next day delivery before the 1600 cut off time as needed it Wednesday. Item didn't turn up Wednesday."
"Item didn't turn up Wednesday, and hadn't been dispatched contacted customer service who were apologetic and said they would cancel my order for me, but now a week later they haven't refunded my £90, and they aren't responding to my emails."