Address: 91 Abbey Ln, Leicester, LE4 5QU, United Kingdom
Phone: +441162688600
Rating: 4.2
based on 137 reviews.
Customer Service
Pros:
"Manager Gary responded to my enquiry made through the website immediately and assigned me a competent, polite and helpful colleague, Oliver Hallam."
"Milin was very helpful and efficient at answering all of my enquires and promptly making a video tour of the car for me in great detail."
"Returned to Robins and Day for another car, courtesy of their top salesman (and all round great bloke) James Bingley."
"The lady we spoke to about the motability vehicle was extremely helpful and polite, she answered all our questions and helped us with our concerns."
"Megan Saunders from Robins and Day Peugeot Leicester... was the only person determined to carry this through for us."
"Had an amazing experience at Robins and Day Leicester."
"We were greeted by Emily and from that moment on we got the full 5star service!"
Cons:
"Appalling customer service, reserved a car online only to receive a call from them a few hrs later to be told it was going to be sold to someone else."
"Customer Service is a Joke here, guy named Jaskaran chohan doesn’t even know how to deal with the customer."
"I was NOT impressed at all about the lady handling my Estimate for damage repairs."
"Very disappointed in the lack of service and lack of information the sales staff are willing to provide - totally disinterested in customers."
"Absolutely avoid."
"Chris Sanker who is a manager who works there is awfully rude and unhelpful and speaks to you in a manner that is so not acceptable."
"Awful service."
Service Department
Pros:
"Ashley Bartman was brilliant in the service he provided."
"Joe in the service dept was soo helpful and professional."
"The after sales team is the best service I have received in over 50 years of driving."
"Gary was very helpful on the service desk when I needed a new bulb for my car."
"The guys at Robins and Day Leicester won me over with their approach to customer service."
"Robbins and Day managed to have the unit repaired in to full working order, they spent countless hours (that I was not charged for), and saved me over £600.00."
"When picking up the car, it was checked over twice by a mechanic and fully valeted, with a giant red bow on the front and waiting in the car hand-over room."
Cons:
"I rang up about my radio in peugeot expert has is bleeping constantly the service department claimed they didn't have a clue as to what the problem could be."
"Parts disappear into a black hole in the workshop."
"Both cars were overcharged on their MOT because staff clearly have no clue about the terms and conditions, and main selling points of their service plan."
"Bad service; booked a car in for an emergency repair, times, work etc all pre-agreed - a water leak that could of damaged the engine."
"Three times I have attended for repairs and every time the part either hasn’t been ordered or has vanished."
"Terrible service took car in for a MOT told my car wouldn't be sorted for a week and I only needed a new light and seat belt buckle replacing also the communication is just terrible."
"After 3 calls to book install of front and reversing sensors getting empty promises to call back."
Sales Experience
Pros:
"Purchased a new 208 and it was a great experience from start to finish."
"I have bought three cars from this dealership and can't praise their customer care highly enough."
"Hi my name is Mrs R, Beadle. And l found the salesman very very helpful and he was very nice to me."
"The Stellantis &You's representative, Mr Milin Lathia helped me with getting a new car with part exchanged my old car in a very smooth, uncomplicated and friendly process."
"Fantastic Service Received Last Week, I was in desperate need of a van. Not something that they normally do mainly cars but Cully went above and beyond to get me the vehicle I wanted as quickly as possible to get me working again."
"The sales team made me feel really reassured about what I was buying and took some great steps to help me get to a purchase."
"Fantastic service from Paul Phillips, from talking me through the car of my choice, a Vauxhall Insignia, to clearly guiding me through the finance and warranties. Very professional and friendly...would highly recommend."
Cons:
"Worst experience ever! Me and my family walked into Peugeot to buy a 2008 we were hoping to walk in buy the car and leave, Perfect sale for Robins & day however we were inside that showroom for 15 mins standing like lemons without even being acknowledged."
"Dealership like any other, promise the earth and under deliver."
"very poor at following up calls."
"How can a customer trust a company when they cannot even do such an easy thing as give me simple bit of information?"
"Sold me a car they said was in very good condition. Don't think so all windows needed to replaced due to VERY BAD SCRATCHES."
"they also said they may charge me £59 for diagnostic tests, shouldn't that be covered by warranty?"
"Overall an awful experience... Very poor customer service from Jacob, Shaun and Brian - Avoid at all costs."