Sainsbury's Reviews Summary

Staff and Service

Pros:

• "Good list of products and staff are great."
• "Keeping to covid 19 regs.Well stocked and friendly staff."
• "the older butcher is always very helpful"
• "The staff are all very friendly and helpful especially at the self service tills."
• "Staff very friendly and approachable and professional, fully stocked shelves over Xmas."
• "First time ever click and collect. Josh was so helpful courteous and polite."
• "Staff are pleasant and always happy to help."

Cons:

• "Unfortunately Sainsbury's is one of the leaders in pushing us towards using self checkout. Only ever one checkout open, always with a big queue. Shopping there less and less."
• "This is a review of the security guards they employ there - there is a security guard with a long white beard who 'works' there at Red Bank Road - every time I go into the store he stares at me - that is intimidation."
• "In the current situation all supermarkets have government guidelines about social distancing etc etc however, this Sainsbury's store in Bispham seems a bit lacking and complacent."
• "Only 2 staff on tills once again ( just after 6pm). People queuing up to 5 deep."
• "Members of staff have quite nonchalantly walked passed me!"
• "Checkout supervisors sometimes seem officious."
• "The staff are very unfriendly and unhelpful with the exception of one very pleasant lady."

Store Layout and Stock

Pros:

• "We only needed a few bits but very please to see they had things that we thought were out of stock. e.g. Fresh Tomatoes tinned Tikka Masala and Mint Vianetta."
• "Plenty of parking and loads to choose from I live 120 miles away from this store and I've used around 8 times. Toilets were clean and I got through the till pretty fast every time."
• "Much improved inside the aisles have been rejigged and made taller to increase the amount of different lines on sale."
• "Shelves are well stocked."
• "Very clean and well stocked supermarket..."
• "Good clean and safe store. Well stocked with friendly helpful staff. Recently rearranged which appears to give a feeling of a more spacious store."
• "Shelves always well stocked, friendly staff. Good selection of world foods, which we tend to favour."

Cons:

• "Half of the shelves have been permanently empty for months."
• "the range of stock is very poor,"
• "ITS NOT VERY BIG AND THEY DONT CARRY A LOT OF LINES"
• "The place is frankly disappointing what you want is very hit and miss."
• "not enough staff on the shop floor,"
• "This particular branch has really gone down.. Always running out of stuff, shelves half empty and so expensive, prices go up daily.."
• "Poor choice of items available resulting in a weekly shop not being possible."

Customer Experience

Pros:

• "Typical Saintsbury's offering good discounts on lots of items."
• "Good offers are on more than any other supermarkets."
• "Nice staff that are friendly and helpful. Good sized store with plenty of parking."
• "Good spacious parking."
• "Extra checkouts were opened up as soon as a queue started to form. Cashier was lovely."
• "I love this local Sainsburys and love the staff, they're all so lovely and helpful, it makes a better shopping experience if you know you'll get great customer service."
• "Friendly helpful staff in a well presented & large range of goods n produce offering everything you require from a weekly or daily shop."

Cons:

• "Don't even get me started on the state of your toilets covid wouldn't be the worst thing you'd catch in them."
• "I don't feel covid safe."
• "Appalling customer service from this shop - ordered multiple times from Deliveroo and never seem to have any of the items I have in yet when I actually go to the shop when I can they have every single item in stock."
• "Used to be a nice shopping experience but now days- #Never any baskets in the door way #Toilets out of use on a regular basis #Stock poor quality #Low stock is also a regular thing #Far to many staff hanging around Not for me anymore."
• "Couldn't find polenta. Asked a member of staff where it was stocked. She told me she'd never heard of polenta, checked stock and said Sainsbury's didn't sell it."
• "So expensive. I've found I can drive 6 miles to the big tesco and save so much money."
• "Being a smaller shop the aisles aren't too wide so it can sometimes be quite cramped, e.g. at Christmas time."