Ponto Lounge Reviews Summary

Atmosphere and Decor

Pros:

• "Was welcomed by a very pretty restaurant and a polite server."
• "Thankfully, this is a little oasis."
• "Stylish yet comfortable and relaxed atmosphere in the heart of the city centre."
• "The decor is fab too!"
• "Well, the decor is fabulous, all odd chairs, tables and sofas."
• "A really nice, colourful place which serves many vegetarian options and all are tasty!"
• "Fantastic venue, relaxed and easy-going with fabulous decor."
• "Great atmosphere and music on."

Cons:

• "In addition it also feels like the cafe itself has seen some better days."
• "We sat across from the kitchen pass and it took the one waitress on average 15 minutes to collect each meal sitting under the lamps."
• "It looked like she didn't care, no urgency and she sent food to the wrong table."
• "The two-part comedy routine that ensued from my well-handled(?) tragedy, and his well-mimed observation based charades brightened my day."
• "I tried to book online but it won't let you unless your a party of 8!"
• "We sat for a while before someone advised you had to order at the bar."
• "Unfortunately did not get to eat here as the reception we received from the front of house was frankly very poor."
• "The food, oh the food... one of us ordered poached eggs with black beans and a guacamole.. to start with it was hard boiled eggs, not poached."

Service Quality

Pros:

• "Was very quiet and slightly abrupt however advised we could."
• "Service is superb and the food is excellent yet sensibly priced."
• "Great service and staff, Archie in particular was stellar."
• "Really cracking vegan breakfast options, and attentive service."
• "The staff were great, and even though it was obviously busy, they were courteous and attentive."
• "First time using the Ponto Lounge but won't be my last."
• "The staff are always very nice and professional."
• "Staff friendly but for same staffing level and customer traffic the Gainsborough Lounge is far better."

Cons:

• "However after asking how many were in our party did not guide us to an available table, just told us to look and find somewhere!"
• "Unfortunately no server came to check up on us and how the food was."
• "Table service was good until I politely asked a girl to take away our empty plates."
• "Service was initially fine but it took AGES to get food (around 40 minutes) and it wasn't particularly busy."
• "My lounge eggs were hard and almost cold."
• "No-one asked if the food was OK, nor did they acknowledge our disgruntled departure."
• "Food was lovely and they do cater for people with allergies which is nice."
• "We visited for breakfast and as you walk in there is a sign which says 'wait here to be seated' which we did for quite some time."

Food Quality and Menu

Pros:

• "Both delicious, not too sweet and very reasonable price."
• "All of the food was delicious, the mac n cheese was creamy, arancini had an excellent texture and the chilli had a nice mild heat."
• "Quirky design and great food."
• "Ordered a lamb flatbread and a salad - both were really delicious."
• "Amazing...its hard to find good quality food at affordable prices with things going up."
• "Fantastic venue, relaxed and easy-going with fabulous decor."
• "Had a lovely lunch date here with my wife!"
• "Really good food selection including a separate vegan and gluten free menu."

Cons:

• "I would say the food is reasonably priced if leaning to slightly overpriced for the actual portion size."
• "Great food but tiny portions, £18 for 3 hot drinks and 3 portions of chips that are not even a cup full."
• "The menu could do to be spiced up every now and again."
• "Paid £15 for a burger that came with a tiny 'cup' of fries and a childs portion of salad."
• "We had the Fishfinger butty with fries. The Fishfinger butty was fine but the fries were oven chips."
• "The food took an age."
• "Hi. Although the staff were polite and attentive. the fact that my main meal (spaghetti) was barely warm when presented was unacceptable."
• "Paid extra for scrambled egg even though the breakfast is supposed to come with two eggs anyways."

Price and Value

Pros:

• "Both delicious, not too sweet and very reasonable price."
• "A good selection of beers and very good service."
• "Service is superb and the food is excellent yet sensibly priced."
• "As I live in the Midlands, the service and quality of food at the Ponto Lounge, will now make me seek them out down here."
• "We visited for breakfast and as you walk in there is a sign which says 'wait here to be seated' which we did for quite some time."
• "Our little one is now 1 and we noticed today they have a play area set out with toys and a book exchange too!"
• "I'll be honest, we’ve avoided coming here for a while after reading some of the reviews on Trip Advisor but after not being able to find anywhere else."
• "A first visit to Ponto Lounge was something of a pleasure and a real gem on Victoria Square."

Cons:

• "I would say the food is reasonably priced if leaning to slightly overpriced for the actual portion size."
• "Great food but tiny portions, £18 for 3 hot drinks and 3 portions of chips that are not even a cup full."
• "Paid £15 for a burger that came with a tiny 'cup' of fries and a childs portion of salad."
• "Our puddings took nearly 30 mins to arrive too."
• "We had the Fishfinger butty with fries. The Fishfinger butty was fine but the fries were oven chips."
• "Paid extra for scrambled egg even though the breakfast is supposed to come with two eggs anyways."
• "The food took an age."
• "Hi. Although the staff were polite and attentive. the fact that my main meal (spaghetti) was barely warm when presented was unacceptable."