Warren Lodge Reviews Summary

Staff Service

Pros:

• "The staff were super hard working, food arrived promptly, and nothing was too much trouble."
• "The staff were friendly and attentive, especially Kirby, who was very cheerful."
• "The staff was so helpful to ourselves."
• "The wait time was less than 20 mins and was served by wonderful staff."
• "Service provided by Chloe excellent."
• "Been in loads of times the service is first class friendly efficient and the most relaxed atmosphere."
• "All the staff were friendly, helpful and basically Fantastic."

Cons:

• "His customer service was diabolical."
• "Terrible counter service, ended up ordering my drink from the app as the two people behind the bar were overwhelmed."
• "Service was a joke waited ages to be served."
• "The staff or the manager didn't ask if we the food was ok, if we needed anything or ask if we enjoyed it we won't be coming again."
• "The Manager, Chris - appalled me with his unprofessional mannerisms and crude behaviour."
• "Absolutely horrific service. Slow and incompetent waitresses and audacious Bar management."
• "The service was awful, waiting an hour for food, tables dirty etc."

Food Quality

Pros:

• "The gammon was possibly one of the nicest pieces of gammon I've ever eaten."
• "Had Steak and Ale pie was really nice, better than I was hoping for infact."
• "The burgers were well cooked and very tasty and not dry."
• "After returning to Warren Lodge after a very bad experience I am very happy to say that the food was amazing."
• "The meals were well presented, tasty and reasonably priced."
• "The food was fantastic. cooked as to my request."
• "The food came out and was delicious. It was also cooked very cleanly (no dirty grill bits on gammon, chicken, nor on the eggs) and was cooked perfectly."

Cons:

• "Mains came out, I had the Signature burger which was dry and burnt, the onion rings were soggy and the chips were also dry."
• "The Christmas Dinner unfortunately was horrendous, probably the worst I've had."
• "When it did arrive it was very disappointing, I ordered hunters chicken which was supposed to come on a skillet with fried onions & peppers."
• "Food was absolutely shocking, 3 mixed grills sent back and they just microwaved them and returned them in seconds."
• "Food was nice but my veggie sausage was rock hard, I couldn't cut it so no chance of eating it."
• "Never had such a horrible steak in me life a few times in a row."
• "The peas where not cooked, the Diane sauce was nothing resembling a Diane sauce and tasted rancid."

Ambiance and Cleanliness

Pros:

• "It’s very spacious indoors and has a beautiful patio area outside with lots of character."
• "Went as a small group on a Monday evening. Nice clean seating area good selection on menu."
• "Looks very good since redecorated."
• "Everyone in group enjoyed the couple of hours we spent there."
• "The whole atmosphere is positive so the visits are always good."
• "Haven't been for a while, but found food and atmosphere great."
• "A lovely friendly environment with very pleasant staff."

Cons:

• "Good atmosphere but kids running around inside the pub."
• "The tables were dirty full of used glasses and plates."
• "To my disgust these toilets were filthy, dirty toilet pans, wonky toilet seats."
• "Toilets absolutely disgusting to the point of pubic hair present...had not been cleaned for days."
• "Stopped in for a drink on way home around 10pm, bar staff were uninterested, the tables and floors were filthy with food all over the place and the toilets were disgusting."
• "Tables all dirty wiped my table and it was black with grease, all tables need a good scrub."
• "Went to the loo only to find my shoes were sticking to the floor."

Accessibility and Facilities

Pros:

• "Easy access to the car park, as it has a through drive."
• "Good location with plenty of parking."
• "We sat outside with our dog, I don't think dogs are allowed inside."

Cons:

• "A bit of a challenge for wheelchair users to get through the doors, is a minus though!"
• "We also noted that the ladies toilet was out of use and had to use the other end."
• "Seated in what seemed like the family area, lots of kids shouting and running around."
• "We was put in the bar as all tables were reserved which was too hot as central heating was on football was blaring out and no one was watching it."
• "Just one thing tho, you was smacked with tv screens everywhere, overpowering I thought."