Soor Lebanese Cuisine (Harrow road) Reviews Summary

Food Quality

Pros:

• "Food smelt delicious, the family were please with it all, the taste, the portions, the aroma, fragrance and feel of it all was all great."
• "Food is always fresh and delicious, full of flavour and cooked to perfection."
• "The portions were gorgeous, loved the lamb shawarma with the garlic sauce."
• "Food is very nice, succulent and tender."
• "Food portions were generous. The salads and rice with our main meals were tasty."
• "The majority of the menu was below £8... both [dishes] were delicious."
• "This is the best tasting lamb cube wrap I've had in London."
• "The food was more than adequate but was bit sour in taste."

Cons:

• "It's like warmed up dog food !! Worst kebab I've ever had !"
• "The pickle plate was way too sour for me."
• "The meat was then also poorly seasoned and overcooked."
• "The shawerma was really terrible and it smells really bad like 100% its not fresh."
• "The lamb consisted of 6 little pieces!! This was more like a vegetarian meal and I did not enjoy it.at all."
• "The bread accompanying the mixed starter was burnt and the vine leaves were extremely salty."
• "The cheese mankoushe was really bad either! They didn’t put the normal cheese which Lebanese people uses for mankoushe!"
• "The falafel wrap was good, however unfortunately we ordered twice, and were charged too much twice."

Customer Service

Pros:

• "Staff were obliging and the children loved the milkshakes."
• "Service was quick and our waitress was very kind and let us know that the food we'd ordered was quite a lot."
• "Been here in 2020 for the first time and been here again recently... the staffs were absolutely great and generous."
• "The customer service is very good. The little man who takes the order and the main one who cooks are always very polite and friendly."
• "Over the years I’ve turned into a regular customer here because the food is delicious and is of great value."
• "Amazing restaurant, been there several times. Staff is very friendly and polite, service is really fast and smooth."
• "The staff was amazing and friendly, the place was cute and cozy."
• "Friendly and helpful staff with delicious Lebanese grill."

Cons:

• "The food was good, but the service was wanting. Although there were several workers... It took them a long time to take my order."
• "Extremely Poor experience. Had to wait over 30 minutes for two lamb wraps."
• "Very disappointing. On three different occasions I've been waiting for 30 mins to get a Sharma wrap."
• "Got food poisoning from this restaurant. They have a food rating of 2, but don't display it."
• "My advice for them is when you make a mistake just apologise and put it right."
• "Waited over two hours for my food to be delivered."
• "The staff were incredibly rude and provided no update on the status of the order."
• "Very rude staff all they was doing was laughing in there language and took ages to give my food."

Ambiance and Cleanliness

Pros:

• "Nice, comfortable, cosy and welcoming."
• "We took our teacher here... This is a beautiful restaurant be sure to visit if you're in the area."
• "The place looks a bit shabby."
• "The toilets are also very clean, and I have to say, more 'stylish' than I expected for this kinda joint."
• "Apart from the shy waiter who spoke little English and we enjoyed a lot, we also loved the food."
• "Excellent Lebanese food at a reasonable price. Attractive and elegant dining area with room enough for large parties. Clean & hygienic."
• "We ordered a starter for 2 and 1 main each... And big! We ordered a starter for 2 and 1 main each."
• "The atmosphere and decor of the restaurant are quite nice, making it a comfortable place to dine."

Cons:

• "I didn't like the loo here at all, sorry."
• "They seated us in a closed-off room where charcoal was being prepared, causing us to inhale smoke and foul odor."
• "Twice now this restaurant has dangerously triggered their smoke alarms with their stinking firehoods left to burn some disgusting smell."
• "Came here and got sick after ordering... They didn’t even take the price label off the bottom of the glass they bought from ikea."
• "I purchased boneless chicken from them, but it was undercooked and had blood on the bone."
• "Ordered a takeaway and it was absolutely horrendous... the food was freezing cold forgot half the order."
• "The quantity given with the 2-3 people shared platter was a lot... but we all agreed that the quality of the food was low/not worth it."
• "For the few things I had as take away, they were tasty enough and the staff polite. But with only a good hygiene rating of 2, wouldn’t recommend it."