Address: Great Gutter Ln W, Willerby, Hull HU10 6DP, United Kingdom
Phone: +441482651255
Rating: 4.4
based on 474 reviews.
Value for Money
Pros:
"Senior citizens' menu fantastic value at less than £8 for 2 dishes."
"We opted for the £5:99 combo & its so good value for the 2 of us."
"We had the Christmas menu which was very well priced, such good value that my wife thought there was a typo on the menu!"
"Either Haddock and chips, Scampi and chips or a salad. It also included a sweet for less than £8 each."
"Very generous portions, the medium was more than enough and a great price for what you got and the high quality and great service."
"Gorgeous food!!! We got the family meal deal which had 4 small fish, 2 chips, a fish cake, a pattie, a small sausage, chicken nuggets, and 2 side orders all for £12.99!! Absolute bargain and great value for money. It was cooked to perfection too! All round winner!!"
"The food as always was delicious and excellent value for money."
Cons:
"Surprised at Medium Haddock and Chips £12.99."
"A bit costly at £30 with two drinks."
"I had the seniors meal then found out it was an extra £1 for the dessert. Its already gone up this last year and I cannot justify this extra."
"Unlike other places it is usually free, i had to pay 95p for an extra tray. Bit of a rip off."
"The food was quite expensive but you did get quite large portions."
"No idea how it got Britain's best. Not cheap either."
"I had a special order of Cod which was overcooked and as they didn't do 'small' cod the meal was just under a tenner."
Service
Pros:
"Superb service and food, we went for the pensioners meal deal which is main and sweet."
"Staff are very friendly and helpful."
"The staff were very smartly dressed and very professional."
"Annie our server was as always very friendly & attentive making sure all our needs were met with a smile & a nothing is too much trouble, you only need to ask attitude."
"Absolutely love the service here."
"The service was fantastic, we were served by Annie and Danielle and both could not do enough to help."
"The service from Annie was bang on."
Cons:
"STILL waiting 13.4.23"
"It was very busy and raining hard... waiting 25 minutes beyond the end of the slot time is too long."
"The service was reasonable, although empty glasses and bottles were not removed and our coffee order was overlooked but it did arrive after we prompted it."
"Only problem was peas served cold and younger staff were too busy chatting and not watching the room, in the end I had to chase and shout to get their attention."
"Food was great as usual but it took quite some time to get seated and service was quite slow."
"Staff appeared to be disinterested, unfriendly."
"The staff was unprofessional never once asking if everything was OK."
Food Quality
Pros:
"Quality fish and chips, generous portions and value for money."
"Got our meals home .... beautifully packed, fantastically hot, so fresh and most importantly DELICIOUS!!!!!"
"It's an award-winning by restaurant and deservedly so, all involved in this place should be proud."
"Fish and chips all round were well received with good sized portions of hot and crisp food arriving promptly."
"The fish (haddock - as my preference) is as always very fresh & clean tasting & with the meal being a fried dish it didn't have a greasy residue taste & was cooked to perfection."
"Absolutely wonderful food. My partner is a coeliac and was blown away by the Gluten Free choices available."
"Perfect crispy batter, beautifully cooked, fresh tasting fish accompanied by delicious chips and mushy peas."
Cons:
"Pink, bland, watery flavourless fish!"
"Arrived home with my takeaway to find the spam fritter inedible."
"What a disaster.. ordered 2 x pensioners. Chips dry. 1 fish had all its bones in."
"Fish was dry and over cooked batter was thick and soggy floured underneath chips were a mixture of bits mostly small some burnt most in edible."
"The large battered sausage was missing from the order."
"The fish was only warm and the mushy peas were cold - obviously been standing on the side for too long."
"All of the chips were cremated!"
Ambience and Decor
Pros:
"Th interior of the restaurant is pleasing to visitors- nicely designed place."
"Just love the ambience inside the restaurant."
"Lovely old restaurant to with different levels and lots of character."
"The restaurant itself is beautiful and has a great family-friendly atmosphere."
"Upon walking in you're welcomed by a sailor themed decor, very fun, quirky and fitting indeed."
"The restaurant itself is spacious, nicely cool, immaculately clean."
"It is a spacious venue and the staff are always very professional and helpful."
Cons:
"The interior decor is a bit dated and there’s a lingering stale smell of old paint, carpet and furniture."
"Only slight issue was it was very cold in the restaurant."
"Only downside is the 3 flights of stairs to the high seating area."
"Sat near a window which wasn't (or couldn't be) shut properly - so drafty on a cold evening."
"It's not the warmest of places I had to put my coat on after eating."
"Very dated and in need of a refurbishment."
"The very young staff who serve are great, just the product is letting their efforts go to waste."