The Wetherby Whaler Reviews Summary

Service

Pros:

• "The staff were friendly and attentive and nothing was too much hassle for them."
• "Staff are amazing, so friendly and so practical."
• "The service was friendly and couldn’t do enough for us, which was first class."
• "Service was quick. Nice friendly staff."
• "Take away service was friendly and speedy."
• "Warren was our server and he was brilliant in every way! Fantastic sense of humour and excellent serving skills."
• "We served by the lovely lady Janet (with the dark hair). She was very attentive and a great server."

Cons:

• "VERY DISSAPPOINTED & RUDE."
• "Sadly we found the service not very good at all."
• "Staff were rude and not friendly at all. Shouting at us in front of other customers!"
• "The problem tonight was simply poor staff training."
• "the service terrible, we were seated without queuing which was good but had sat down and within two minutes waiter came to see if we were ready to order."
• "We attempted to get food from the takeaway side but couldn’t get served."
• "Never again, Fiona our waitress was very rude towards us."

Food Quality

Pros:

• "Good portion size and not too greasy."
• "The batter on the haddock was immaculate. Firm and crispy and plenty of it."
• "The fish is fried to perfection."
• "Best fish and chips we have had for sometime."
• "The fish was fabulous- really tasty."
• "I've always very much enjoyed the fish and chips here at the eat-in restaurant, always top-notch and fresh."
• "Fish and chips were excellent."

Cons:

• "Absolutely shocking food! I had a battered goldfish it was pathetic, the batter was actually burned too!"
• "Standard food, chips not that crispy and fish batter really dark (needs an oil change?)."
• "The fish was very greasy,the mushy peas were ok l wonder what can they got it from, traditional curry sauce was just a curry sauce,the coleslaw was bland."
• "Mediocre fish, supposed to be massive, it wasn't."
• "The chips were dry and looked like leftovers. The haddock was tiny and mostly batter."
• "Fish was very oily and the chips were awful."
• "The fish was discusting had to take it back and complain, next lot was just as bad hope next time we call they might be a bit better."

Value for Money

Pros:

• "The bill for the 5 of us was just under £100 which wasn't too bad as we all had 3 courses."
• "The food was good quality and value for the money."
• "Prices are very reasonable for the sheer quantity of food you get."
• "Menu a little pricey but portions and food quality is spot on for the prices charged."
• "Incredible value for the price."
• "Very good food, on way back up north from Norfolk and had fish by the coast more than once but the fish here was excellent also cannot complain about the price it was lower than I expected."
• "Portion sizes were more than adequate and overall cost was reasonable."

Cons:

• "Always friendly and accommodating, not the cheapest prices but not comparable with other Fish & Chip restaurants."
• "£22, is an unrealistic price for what I got."
• "This was not as we expected from the so called mighty Yorkshire Fish and Chips we will try another place when next up North. It left us with a very bad taste in are mouth.Pricewise that certainly pinched the wallet."
• "fish and chips for over 6 pound, really..."
• "side dishes for example the beans and peas were slightly overpriced at £2.00 for baked beans."
• "Ordered senior fish n Chips only to pay for a 3 course senior but still only getting 1 course."
• "Will not be going again no cash sales when cash is legal tender and it's not like you can't wash it these days."

Ambiance and Cleanliness

Pros:

• "spotlessly clean restaurant."
• "Inside is very clean and the tables are nicely spaced out."
• "Nicely set out restaurant, not too busy."
• "The service was perfect and the restaurant was extremely clean."
• "Customer service great, clean and tidy."
• "Called on the way home from a day out in York. Very reassured by the social distancing and new hygiene precautions."
• "Beautiful fish and chips served in very tasteful surroundings."

Cons:

• "My husband and I visited your York restaurant on Tuesday 11th August and as always we couldn't fault the food and service from the lovely staff. Our only issue was it was far too HOT and very uncomfortable in there."
• "The décor feels very odd and outdated."
• "The atmosphere reminded me of a care home, because the rest of the customers were there for the OAP special."
• "Really good fish and chip takeaway but stay away from eating outside on the benches their surrounding lot is infested with pigeons."
• "Awful atmosphere and I had terrible guts after eating the food, will never return."
• "Took forever and hygiene terrible."
• "whoever designed the front door waiting area did not consider wheelchair users, it is usable but not ideal."