Address: The Princess Margaret Way, Port Talbot, SA12 6QW, United Kingdom
Phone: +441639881202
Rating: 4.1
based on 353 reviews.
Service
Pros:
"Served by cheerful and competent staff."
"Extremely helpful, polite and pleasant staff."
"Staff were brilliant, couldn't have been any more accommodating."
"Great service very polite staff, food was quick tasty and very filling."
"The staff were friendly and welcoming. 15 of us walked in for food after a 10-mile hike across the Aberavon coastal path and dunes."
"The staff are so very friendly."
"Very friendly staff and a great selection of food including Veggie options."
Cons:
"After taking our order it took them 25 minutes to bring our drinks to the table."
"Drinks order taken, drinks took ages to arrive, when they did arrive the beers were warm, they hadn't put any in the fridge."
"Had to call waitress 4 times to get service..."
"Waiting 40 mins to order, ordered, girl taking the orders was lovely, could not fault her at all! Then waiting ANOTHER 30 mins for our food."
"So went in for breakfast was not told about a wait after an hour of waiting... terrible experience."
"Took 1h 15 to get a bag of chips.. and the women was so rude... why take orders when they can't cope with them."
"When asked how much longer is the wait the young girls attitude was poor."
Food Quality
Pros:
"Food was absolutely lovely here along with the service."
"Came in on a cold afternoon and we had a large teacake, custard slice, brownie, ice cream, and two hot chocolates between the two of us and grandson. Excellent service, great food and drink at a very fair price... really enjoyable."
"Absolutely fantastic I have celiac disease so need gluten free have not been able to have fish and chips for years but they have dedicated gluten free fryer."
"Food is always hot and generous portions."
"Amazing food especially cod and chips with mushy peas."
"The food was great and the portions were brilliant."
"Best fish and chips I have had so far! Taste, texture, quality, generous portion."
Cons:
"The entire meal had been microwaved. The spaghetti was incredibly dry and sticky."
"Chips had probably sat in warmer too long."
"I opened my box to find a very dark brown fish, obviously fried twice, I broke it open to find the fish inedible dry and frankly just tasted of grease."
"The food was terrible. Beef burgers ordered must have been cooked and kept warm for ages."
"Fish so greasy it could not be eaten and pie stone cold."
"The batter was crisp but too thick and rather greasy and a lot of the chips were clumped together, hadn't been cut through properly, so slightly undercooked."
"Very disappointed with the food we had from the takeaway area today. The chips were greasy and stuck together in a clump in the tray, and the fish was undercooked and had a slimy texture."
Value for Money
Pros:
"Came in on a cold afternoon and we had a large teacake, custard slice, brownie, ice cream, and two hot chocolates between the two of us and grandson. Excellent service, great food and drink at a very fair price... really enjoyable."
"Popped in for some lunch today. As always, great service, good value and really tasty food."
"The food is beautiful, good quality and well presented, not to mention reasonably priced."
"Love this place! Outstanding views, good really reasonable and of a high standard."
"The food is beautiful, good quality and well presented, not to mention reasonably priced."
"The main meals are lovely and good value."
"A family style restaurant, dog and children friendly. Portions generous - we had a great burger, a scampi dish and a large plate of risotto..."
Cons:
"Fish and chips ok but not great also pricey."
"Fish and chips and a pot of tea for two £30.70 just an ordinary sea side cafe taking advantage of the idiots who are prepared to be taking for a ride."
"Nice meal, but at £45 for a chicken salad, fish and chips and 2x kids meals it was very expensive."
"For a bag of chips, sausage, fishcake 2 pops and 3 teas I thought £21 was quite expensive for a takeaway!"
"The only minus was that it was quite expensive for a chip shop meal and for that reason, I doubt we will return, at least not for a while."
"Fish and chip takeaway is now eye-wateringly expensive. £8.80 for fish, £2.80 for small chips."
"Nearly £8 for 1 bag of (small) chips, 2 sausages and a diet coke...just so expensive."
Ambiance & Cleanliness
Pros:
"Comfy cafe style restaurant inside with great views out to sea."
"Beautiful place to have food and drinks. The views of the sea are outstanding on a clear day."
"This was our first visit to this light and airy restaurant we sat in the window with an amazing view across Swansea Bay to Mumbles."
"The atmosphere is also beautiful. It feels like you're on a beach."
"Great views over the beach."
"Great location with lovely views over the bay at the window seats."
"The panoramic view from the restaurant over Swansea bay is stunning, even on a grey day!"
Cons:
"Looked unpromising from the outside."
"Main issue we had was the number of dogs the restaurant allowed in. They were everywhere (we counted 10 while we were there)."
"The toilets also didn't flush very well and was in need of a deep clean."
"The floors were slippery with sand that should have been cleaned up."
"There are a lot of families with squealing children which unfortunately for me and my friend does not work."
"I like dogs and don't mind them in restaurants but I don't agree with dogs sitting on chairs and paws on tables."
"The restaurant was also lovely, modern and clean."
Customer Service
Pros:
"The staff were extremely friendly and helpful."
"The staff were so helpful and helped me on my way to the hospital. Honestly, I have never seen customer service like this."
"The service by, in particular, 2 of your staff who in my mind are the very best service staff that I've come across in my 70+ years ...namely Valentina and Sandra ... absolutely first class."
"The staff are brilliant, so friendly, accommodating and have a sense of humour."
"Visited today with our V large German Shepherd. Staff were brilliant, couldn't have been any more accommodating."
"Excellent friendly service. In fact, this equals the very best service that I've had in any restaurant for a very long time."
"Also sat in the restaurant earlier for a glass of wine and our dogs were welcome."
Cons:
"Appalled by the lack of mask wearing by staff."
"Visited today and was appalled by the lack of mask wearing by staff... I left the restaurant in tears."
"The staff were extremely rude to customers."
"Member of staff was stroking dogs and letting them lock her hands; then didn't wash her hands!!!"
"Staff just standing doing absolutely nothing will never come hear again terrible experience."
"I challenged the manager who said she can't force the staff to wear masks."
"Terrible rude management to local guests. We probably would have spent around £50. Sadly due to bad very poor hospitality we took our business elsewhere."