The Bear Cross Reviews Summary

Food Quality

Pros:

• "The food was delicious, the staff were all lovely, attentive and efficient."
• "Excellent food, staff friendly and polite, will definitely go again."
• "THE FOOD IS AMAZING!!"
• "The Steak and Ale pie is a master piece, the Steaks cooked as ordered, slow cooked lamb a treat."
• "The food was excellent! Generous portions and hot food."
• "All four meals were beautifully presented. Hot and delicious."
• "Food excellent. Beautifully presented and very fair prices."

Cons:

• "A mark lost because the main course, while good, could and should have been great."
• "Food wasn't as hot as usual. And lamb tough and pork loin was paper thin and also tough."
• "The only downside was our food was not particularly hot when served."
• "Unfortunately the worst food I've ever had! It always looks so busy so assumed it must be good, but we had steak which was obviously pan fried, full of fat and chewy."
• "Roast potatoes were soft, tasty but no crunch at all."
• "The food just isn't anything special so I'd never personally choice to pick here."
• "Dessert unfortunately was a different story, mocha cheesecake. Not recommended."

Service

Pros:

• "Cool and modern pub/restaurant with a chilled out atmosphere and great customer service."
• "Staff were friendly both over the phone when reserving the table and when we arrived."
• "The staff very attentive. Very good at knowing when to approach."
• "Helpful and genuinely friendly staff."
• "Service was excellent."
• "The staff couldn't have been more helpful."
• "Staff superb in every way."

Cons:

• "Service was a little disjoint with different staff waiting on the same table."
• "When approached by a bar person, she didn't ask us what we wanted she just glared waiting for us to speak."
• "Upon payment she handed us the card reader and didn't say how much it was."
• "The brunette team member doesn't like to smile or say hello to guests."
• "The service was terrible. I spent about 2 hours there and the staff were constantly gathered together chatting instead of attending to the customers."
• "Went to the bar and were greeted by 4 unhappy faces."
• "1 persons order was completed messed up and had to wait for it to be made while everyone else ate theirs."

Ambiance and Decor

Pros:

• "The ambiance of the Bear Cross itself."
• "Cool and modern pub/restaurant with a chilled out atmosphere and great customer service."
• "We really liked the atmosphere and the feel of the place."
• "Warm, cosy, comfortable."
• "Lovely atmosphere, friendly service and good food."
• "Cosy and friendly atmosphere."
• "A Fantastic, warm welcoming restaurant."

Cons:

• "Ladies toilets a little cramped and those of us a little larger needed to 'shimmy' into cubicle and close door."
• "Some of the decor is a little tired, but that certainly didn't have any impact on the food."
• "I found the restaurant itself a bit bare and cold."
• "I used the ladies before leaving and the dado rail was layered with dust."
• "Bar area was crowded and very noisy."
• "Outdoor seating area although on a busy noisy roundabout."
• "Shame there isn't a great view from the outside tables."

Menu Variety and Dietary Options

Pros:

• "The menu was varied and catered well for vegetarians."
• "Good portion sizes and a vast menu."
• "They also do a great selection of gluten and dairy free food which my mother raves about!"
• "As someone with intolerances to many foods including gluten and lactose the menu was varied and accommodating to all my dietary needs."
• "The food is absolutely amazing. Good portion sizes and a vast menu incorporating gluten free, vegetarian and vegan."
• "They have a separate vegan menu and the vegan options we had were fantastic."
• "They also had separate vegan and gluten free menus."

Cons:

• "Booked for a roast dinner 7.30pm, when we got there they told us no roast dinners they had ran out at 6.30pm?"
• "The vegan menu was brief, but the food was good."
• "But prices haven't dropped so they are price gouging."
• "Food is overpriced for the quality."
• "The food was average and maybe a little overpriced?"
• "Overpriced for example an 8oz steak £26 I know the cost of living has gone up but I can get a huge tomahawk steak for that."
• "Even if you do have to ask for the vegan menu."

Accessibility and Facilities

Pros:

• "Plenty of parking which is a must."
• "The convenient parking is especially easy for those who have restricted mobility."
• "Good disabled parking and accessible entrance."
• "Easy accessibility for wheelchairs."
• "Plenty of parking also and totally accessible for disabled customers."
• "Wheelchair access is a little tight and the door is quite heavy, but you can get in."

Cons:

• "The only disappointing thing were the ladies loo. As a disabled person I found them rather difficult to use."
• "Watch out for parking, during a busy time can mean having to park nearby or in a tricky spot."
• "Kids are welcome and there is a menu for them, but nothing for them to do like colouring."
• "No stools for sitting at bar."