Equinox Gentleman's Refinery Barbers Southampton Reviews Summary

Staff and Service

Pros:

• "Kerri and her team are the most professional and friendliest team I have ever encountered."
• "The staff are all so helpful, friendly and provide a quality service."
• "Everyone there is really friendly!"
• "The whole team are both friendly and professional."
• "The staff are friendly, knowledgeable and really listen to what you want - even if you're very bad at describing it, like me."
• "All the staff are friendly and welcoming."
• "The staff are always friendly and professional and I always leave very happy with my haircut!"

Cons:

• "Zero communication, very rushed and brought up how she would make less money by restyling my hair."
• "The lady who was in today, don't know her name but had ginger hair or could have been strawberry blonde, straight away suggested that I go elsewhere where she directed me."

Booking and Convenience

Pros:

• "The bookings are all taken online so the payment is automatically taken after your appointment, so its way less hassle."
• "I alway book my appointments as the walk in service gets full up quickly."
• "They have a really easy to use booking app and a fair way of dealing with cancellations which just makes the whole experience that much easier."
• "The new booking system is great for me I can book in advance with this system with no worries at all."
• "The booking system is easy and convenient."
• "You can now book on the app which if your busy makes it very convenient to do at any time."
• "The appointment service online is simple and takes the hassle out of queuing."

Cons:

• "I'm £33.50 out of pocket with nothing to show for it, and this shop has just pocketed that money with no work."
• "Was told that I had to pay again for a new appointment."
• "Unfortunately, I was wrong - I was told that they could not move appointments."

Atmosphere and Decor

Pros:

• "Pay attention to the positive vibe and beautiful interiors!!"
• "Amazing very clean vintage decor and even with it’s own licensed bar."
• "The friendly atmosphere and relaxing ambience they create makes the whole experience a joy."
• "Really welcoming atmosphere and the theme of the shop is superb."
• "There is always a nice atmosphere in the shop and the chit chat is always good!"
• "The salon was clean and funky with its very cool image."
• "The shop is immaculate and very clean and has a very relaxing atmosphere."

Cons:

• "From what I been told normaly you can have a Drink as they own License but due to Covid you have to stay dry 😉"

Quality of Haircut

Pros:

• "The apprentice Charlie then trimmed my beard and also did an absolutely brilliant job, for a steal of a price."
• "Prices reflect the quality of work!"
• "I’ve never had such a good haircut!"
• "I had an outstanding experience! The barber (Kerri) was incredibly skilled and attentive to my needs, offering suggestions and ensuring I left with a great new haircut."
• "I fell in love with my new hair immediately, and Kerri was nothing short of a magician."
• "I would highly recommend, it’s more of an experience rather than a hair cut."
• "Got my hair cut by Samuel, I went in to completely change my hairstyle, which was pretty long before. I was very happy with the result."

Cons:

• "went there straight after i got a terrible cut at equinox, they butchered it - worst haircut of all time."
• "go to the golden scissors down the road, half the price, actually listen to you and do a decent cut."